Eatra McConnell
Summary
Highly experienced customer support professional. Excels in overhauling disorganized environments by streamlining administrative processes. Strong relationship-building skills with the ability to communicate effectively with a variety of customers. Proven ability to manage simultaneous projects, plan events, think proactively and anticipate needs. Driven and resourceful administrative professional with 25+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Dedicated Executive Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
21
21
years of professional experience
Work History
Executive Assistant
Randstad Digital Solutions
02.2016 - Current
- Point of contact and support for VP's, Directors and internal employees
• Process Monthly Invoices
• Set up new UPS account for internal employees
• Reallocate various 3rd party expenses in a Corporate reallocating systems
• Enter and track expenses in the Concur system for the SVP of Solutions
• Monitor as transactions applied to my American Express Card
• Coordinate conferences, meetings, or special events
• Maintain scheduling and event calendars
• Sign approved contracts for new clients
• Greet clients or callers and handle their inquiries and direct them to the individual
• Manage Company Corporate Credit Card
• Purchase equipment for various leadership sites
• Process Timecards and Employee Expenses.
• Manage UPS, and FedEx Shipping accounts.
• Act as point of contact and support for Executives, VP's Project Directors, and Internal employees.
• Assist with booking venues and meeting spaces for in-town and out-of-town meetings.
• Keep track, upload, and code expense charge amounts to specific ProjectID and DeptID's
Front Office Administrator/Receptionist Assistant
3 Randstad Divisions
04.2015 - 02.2016
- Sales support for Account Managers in Frisco office (weekly/daily call reports; hot job reports)
- Greets visitors and answer incoming calls to the main line and distribute to necessary extensions
- Assist with I9 verifications
- Compile distribute and mail talent Birthday and Anniversary cards for Texas office's monthly
- Order Promotional Items as needed
- Prepare “Goody Bags” for new hires
- Track and update internal Birthdays and Anniversaries on calendar for the Frisco office
- Track supply inventory and order office supplies
- Light administrative support for Managing Director of Frisco office, Regional Managing Director of Texas and the Regional Operations Manager of Texas.
- Assist back office as needed/requested with light administrative needs, filing, special projects
- Monitor main phone line's voicemail and deliver message to necessary parties
- Restock depleted items and maintain cleanliness in two breakrooms
- Check mail daily and distribute
- Schedule and maintain calendar for boardroom
- Order lunch as requested for meeting or other events
- Assist with organizing company events/outings
- Book travel arrangements for talent and internal associates as needed
- Contact building management as needed for maintenance and misc day to day needs
Front Office Administrator
Sylvan Learning Center
03.2014 - 04.2015
- Finger printed customers for hand gun licenses, real estate verification, child care providers, etc
- Managed highly active front office with extensive customer facing support and multiline phone management
- Scheduled appointments and enter attendance in the Center's database
- Provided clerical support to the Center Directors.
Credit Submissions Administrator
Ernst & Young LLC
11.2011 - 07.2013
- Handled a high volume work flow of time sensitive state documents
- Reprinted various state documents according to each state's policy and procedure
- Negotiated with intercompany liaisons to acquire state documents
- Mailed completed documents to various states in a timely manner.
Outbound/Inbound Client Support
Ernst & Young LLC
03.2011 - 11.2011
- Placed outbound calls to qualifying WOTC incentive clients
- Ensured compliance for the WOTC on a client-by client basis
- Acquired and send confidential state forms while monitoring efficiency
- Provided exceptional service through active listening and problem solving.
Customer Service Representative
GlasFloss Industries
06.2008 - 03.2011
- Provided customer with pricing information for needed supplies
- Distributed price quote for each customer's supply needs
- Issued credits for damaged and missing merchandise
- Filed claims using the policies of varying freight companies.
Multiple Titles
McElroy Metal
05.2003 - 05.2008
- Promoted three times in six year to increasing levels of responsibility: Courier, Customer Service Clerk, Customer Service Representative, Lead Customer Service Representative
- Provided superior customer support while acting as a client liaison
- Efficiently generated orders for production and provide constant follow through of order schedule to monitor accuracy
- Assumed the role of Retail Customer Service Manager when needed
- Communicated with clients via fax, email, or phone
- Informed customers of any issues with production orders and make follow up phone calls for quality assurance.
Education
Bossier Community College
Bossier City, LAGraduate -
Captain Shreve High School
Shreveport, LA05.1995
Skills
- Travel Administration
- Business Writing
- Expense Reporting
- Customer Service
- Strategic Planning
- Scheduling
- Technical Support
- Administrative Support
- Mail Management
- Invoice Processing
- Meeting Planning
- Conference Planning
- Executive Support
- Travel Coordination
- Financial Services
- Multi-Line Phone Proficiency
- Office Administration
- Project Coordination
- Relationship Building
- Organizational Skills
- Phone Etiquette
- Event Coordination
- Multitasking Abilities
Timeline
Executive Assistant
Randstad Digital Solutions
02.2016 - Current
Front Office Administrator/Receptionist Assistant
3 Randstad Divisions
04.2015 - 02.2016
Front Office Administrator
Sylvan Learning Center
03.2014 - 04.2015
Credit Submissions Administrator
Ernst & Young LLC
11.2011 - 07.2013
Outbound/Inbound Client Support
Ernst & Young LLC
03.2011 - 11.2011
Customer Service Representative
GlasFloss Industries
06.2008 - 03.2011
Multiple Titles
McElroy Metal
05.2003 - 05.2008
Bossier Community College
Graduate -
Captain Shreve High School
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