Mayla Rocha
Pawtucket,RI
Summary
Results-driven with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
5
5
years of professional experience
Work History
Chief Executive Officer
Èlègance Boutique
Cambridge , MA
12.2020 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Sales Associate
Ralph Lauren
Somerville, MA
02.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Papyrus - Recycled Paper Greeting
Cambridge, MA
02.2019 - 01.2020
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Completed orders and organized product deliveries to meet customer timetables.
- Maintained customer satisfaction with quick and professional handling of product returns.
Cashier
Star Marketing Inc
Somerville, MA
08.2018 - 02.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
Rite Aid
Somerville, MA
12.2017 - 08.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Student Intern
The Possible Project (TPP)
Cambridge, MA
06.2017 - 12.2017
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Gained operational knowledge and supported departmental needs.
- Performed administrative duties and staff support tasks.
- Developed public speaking skills.
- Attended workshops and learned how to create a small business.
Staff Member
Cambridge Mayor's Program East End House
Cambridge, MA
06.2017 - 09.2017
- Established positive relationships with the kids and other staff members.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Greeted parents and guests and assisted with variety of questions to foster exceptional customer service.
- Responded sensitively and competently to service parents with diverse cultural backgrounds.
Education
MBA - Marketing
Fitchburg State University
Fitchburg, MA06.2024
High School Diploma -
Prospect Hill Academy
Cambridge, MA06.2020
Skills
- Executive Leadership
- Budgetary Oversight
- Operational Leadership
- Market Trend Expertise
- Time Management
- Teamwork and Collaboration
Websites
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Chief Executive Officer
Èlègance Boutique
12.2020 - Current
Sales Associate
Ralph Lauren
02.2019 - 03.2020
Sales Associate
Papyrus - Recycled Paper Greeting
02.2019 - 01.2020
Cashier
Star Marketing Inc
08.2018 - 02.2019
Cashier
Rite Aid
12.2017 - 08.2018
Student Intern
The Possible Project (TPP)
06.2017 - 12.2017
Staff Member
Cambridge Mayor's Program East End House
06.2017 - 09.2017
MBA - Marketing
Fitchburg State University
High School Diploma -
Prospect Hill Academy
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