Madeline Navarro
Newark,DE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Party Host
Main Event Entertainment
Newark, DE
12.2021 - Current
- Decorated and set tables in accordance with party themes and age groups.
- Planned parties according to customer specifications.
- Directed guests to correct areas for eating, dancing and other services.
- Took information about guests' party size, led to seating, and offered menus to all guest.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Informed servers of newly seated parties for speedy service.
- Recorded available tables after seating each party using specialized seating software.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Delivered information and details of interest about facility to visitors.
Team Lead
Urban Air Adventure Park
Newark, DE
01.2021 - 01.2022
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Decorated and set tables in accordance with party themes and age groups.
- Planned parties according to customer specifications.
- Directed guests to correct areas for eating, dancing and other services.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Planned themes for birthday parties and purchased decorations.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Leveraged POS system to sell tickets, passes, food and retail items.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Production Worker
North Creek Nurseries
Landenberg, PA
06.2020 - 08.2021
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Reviewed job specifications to determine appropriate setups for production runs.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Documented production information via daily system logs and discussed issues with management.
- Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Quickly shut down equipment in emergency situations following protocols.
- Monitored compliance with plant procedures, safety and sanitation protocols as well as government regulation.
- Compiled reports analyzing performance data and presented findings and results.
- Inspected moisture content of soil to modify existing sprinkler systems, taking into account evaporation and water retention factors.
- Dug, raked and screened soil to prepare hot beds for planting.
- Preserved accurate temperature levels within greenhouse to promote plant health.
- Used plant genetics to improve specific plant yield, size and resistance to frost, drought and disease.
- Organized plant fairs at nursery to display exotic plant species and answered questions from onlookers regarding scientific names, climate and water requirements of plants.
- Unloaded plants and nursery items from delivery trucks.
- Applied mulch to garden beds for protection against weeds and unwanted growth.
- Carefully maintained plant health through watering and proper fertilization to minimize losses and waste.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
- Rearranged planting beds and flower gardens seasonally.
- Safely used power and hand equipment for plant care and harvest.
- Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
Education
No Degree - Medical Assisting
Saint Georges Technical High School
Middletown, DESkills
- Effective Multitasking
- Table Setting Arrangements
- Guest Reception
- Party Decorating and Supplies
- Customer Preferences
- Attention to Detail
- Greeting and Seating
- Billing and Payment Processing
- Guest Satisfaction
- Teamwork and Collaboration
- Catering Coordination
- Safe Food Handling Practices
- Detailed Instruction
- Customer Service
- Providing Feedback
- Special Assignments
- Timely Food Delivery
- Machinery Upkeep
- Room Inventory
- Party Scheduling
- Food Service Techniques
- Safety Rules
- Banquet Services
- Time Estimates
- Guest Flow
- Team Goals
- Cleanliness Standards
- Professional Relationships
- Efficient Sales Transactions
- Operational Efficiency
- Ride Loading and Unloading
- Agenda Setting and Control
- Basic Maintenance
- People Skills
- Operating EKG Equipment
- Wound Care
- Cleaning and Organizing
- Removing Sutures
- Monitoring Patient Progress
- Medical Coding
- Height and Weight Measurement
- HIPAA Compliance
- Medical Billing
- Insurance Claims
- Administering Vaccines
- Sharps Disposal
- Explaining Instructions
- Vitals Collection and Documentation
- CPR Proficiency
- Flexible & Adaptable
- Basic math
- Good listening skills
- Active Listening
- Decision Making
- Multitasking abilities
- Leadership
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Party Host
Main Event Entertainment
12.2021 - Current
Team Lead
Urban Air Adventure Park
01.2021 - 01.2022
Production Worker
North Creek Nurseries
06.2020 - 08.2021
No Degree - Medical Assisting
Saint Georges Technical High School
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