Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicholas Nicosia

Gainesville,GA

Summary

I have 5+ years of combined food service industry and customer service experience since 2012.

I have over 2 years of experience in warehouses doing shipping and receiving freight, stock picking and pulling, and defective product inspections and documentation.

I have almost a year of Fiber-Optic cableanufavturing experience and was a top-performer amomgst my peers prior to massive layoffs resulting from unexpected decrease in company profits and the company having to peform massive layoffs of new hires like myself to keep the company afloat.

I value and prioritize reliability, punctuality, proactivity, attentiveness to detail, personability, communication, strict adherence to safety protocols and guidelines, and I am both team-oriented but also quite comfortable working independently.

I am highly ambitious and determined and hold myself and the quality of my work to high-standards.

I have no issues with working on my feet for 8+ hours regularly and I am comfortably able to safely lift 75+ lbs continuously.,

Lastly, I am extensively-trained, and skilled in the use of pallet jacks.

Overview

6
6
years of professional experience

Work History

Cashier

McAllister's Deli
09.2024 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Increased sales of promotional items by informing customers about current offers.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Tower Operator

OFS
06.2022 - 03.2023
  • Inspected, cleaned, and maintained equipment at the operator level in accordance with standards
  • Worked closely with supervisors to adjust daily workloads and maximize output based on equipment, manpower, and other factors
  • Conducted daily safety checks to ensure that the equipment was in good working order
  • Inspected, cleaned, and maintained equipment at the operator level in accordance with standards
  • Worked closely with supervisors to adjust daily workloads and maximize output based on equipment, manpower, and other factors
  • Performed daily safety checks to achieve safe operating condition of equipment
  • Improved performance by operating heavy machinery and equipment in a safe and efficient manner

Package Handler

Alcon
09.2021 - 05.2022
  • Moved, picked, and put away products using forklifts and pallet jacks
  • Filled voids in boxes and arranged items to fit properly based on size, dimensions, and weight
  • Sorted cargo to ensure that it was delivered to the correct location, avoiding unnecessary delays and increasing productivity
  • Palletized boxes to make moving and shipping easier
  • Used handheld scanners and physical logs to keep track of item movements
  • Double-checked that packages were properly sealed
  • Cleaned floors, emptied aisles of debris, and rearranged inventory to create a tidy and obstacle-free warehouse floor

Deli Associate/Stocker

Walmart Neighborhood Market
03.2019 - 04.2021
  • Checked sales floor stock levels on a regular basis to ensure that backstock merchandise was replenished before it ran out
  • Inspected them for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
  • Maintained neat, orderly and safe work space
  • Organized warehouse and stockroom areas using forklifts and pallet jacks
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Blocked and faced products on displays and shelves in accordance with company policy
  • Lifted materials weighing up to 50 pounds on a regular basis
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
  • Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
  • Assisted customers with product selection, sharing knowledge on deli items to guide their choices.
  • Enhanced customer experience by efficiently slicing, weighing, and packaging variety of deli products.
  • Improved product freshness and reduced waste with meticulous stock rotation practices.
  • Utilized knowledge of deli products to make recommendations, personalizing shopping experience for customers.
  • Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared salads, soups and sandwiches for customers.

Education

General Studies - Some college (No degree)

Jones County Junior College
Ellisville, MS

Skills

  • Heavy lifting
  • Cleaning and sanitizing
  • Outgoing and enthusiastic
  • Cleanliness
  • Adaptability
  • Cleaning standards
  • Basic math skills
  • Time management skills
  • Issue resolution
  • Friendly demeanor

Languages

English
Native or Bilingual

Timeline

Cashier

McAllister's Deli
09.2024 - 01.2025

Tower Operator

OFS
06.2022 - 03.2023

Package Handler

Alcon
09.2021 - 05.2022

Deli Associate/Stocker

Walmart Neighborhood Market
03.2019 - 04.2021

General Studies - Some college (No degree)

Jones County Junior College

Similar Profiles

CREATE PROFILE
Nicholas Nicosia