Dynamic leader with extensive experience in PEO payroll management and operations, honed at ModernHR & CPEhr. Excelled in enhancing system efficiencies and mentoring a diverse team. Skilled in audit preparation and fostering employee and client relations, demonstrating a proven track record of success in streamlining processes and improving departmental performance.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work History
Director of Payroll Services
ModernHR & CPEhr
Burbank, California
12.2021 - Current
Lead department of 30+ staff members with various disciplines in payroll, audit, quality assurance, implementation, and system integration
Oversee day to day multi-state payrolls for over 300 clients and nearly 28,000 employees
Develop and document standard operating procedures to prevent incidents, increase efficiency, improve accuracy, and maintain client confidence
Lead payroll strategy to streamline operations and serve as liaison with other departments
Collaborate with HR in an effort to remain compliant with Federal, State, and local payroll laws
Responsible for ongoing maintenance and development of HRIS system
Review and test new system updates, create new earning and deduction codes, update new job codes and third-party payees, etc.
Responsible in coordinating updates for collective bargaining agreements for union population
Serve as primary contact in matters of escalation with our clientele and internal stakeholders to ensure any concerns are acted upon with urgency
Serve as payroll subject matter expert to provide recommendations for best practices
Provide supporting documentation to third party SOC auditors
Develop key performance indicators to help illustrate department success and identify areas for improvement
Establish programs to recognize and incentivize staff and promote confident team
Responsible in interviewing, hiring, and training staff
Perform annual evaluations and provided promotion paths for staff
Collaborate with VP of Operations on department budget, client related incidents, and system enhancements
Perform administrative and customer service functions by responding to internal or external inquiries, addressing employee relation issues and scheduling meetings
Support financial director with special projects and additional job duties
Support General Counsel on historical reports and payroll data for PAGA claims
Director of Payroll Services
CPEhr
West Hollywood, California
08.2016 - 12.2021
Lead department of 15+ staff members in ensuring semi-monthly payrolls go out timely and accurately
Oversee day to day payroll processing of skilled nursing division consisting of 12,000 union and non-union employees
Develop and document standard operating procedures to prevent incidents, increase efficiency, and improve accuracy
Implemented “Green” initiative and was successfully able to eliminate over 95% of printed copies for department providing substantial savings to organization
Responsible for system migration of largest client and developing SOPs for new HRIS
Partner with General Counsel in coordinating updates for newly ratified collective bargaining agreements
Develop custom reports to facilitate payment of union dues, pension, and other third-party payments
Partner with CFO on payroll funding delays, banking updates, and shipping logistics
Lead organization for year-end processing and partner with VP of Finance on outstanding tax adjustments, internal GL cleanup, and system updates
Manage and process several complex payrolls located outside United States (i.e. India)
Develop key performance indicators to help illustrate department success and identify areas for improvement
Spearheaded transition to new payroll system, coordinating efforts across multiple departments for a smooth implementation process
Resolved complex payroll inquiries from staff members in a professional manner while maintaining high levels of customer service quality standards
Conducted regular performance evaluations for team members, providing constructive feedback and recognizing outstanding achievements
Actively participated in the recruitment process for new team members, conducting interviews and making hiring decisions to maintain a high-performance payroll department
Audited payroll data regularly to maintain accuracy, identifying discrepancies and resolving issues promptly
Payroll Manager
CPEhr
West Hollywood, California
09.2010 - 08.2016
Oversee, develop, and mentor team of 10+ payroll professionals to process accurate and timely semi-monthly payrolls
Managed payroll operations for company’s largest client containing 4,500+ union and non-union employees
Trained over 100+ team members in payroll, audit, and compliance
Processed semi-monthly payroll for 500+ employees and performed audits
Processed off-cycle/interim payrolls for final checks, retro calculations, or voids and reissues
Built internal tools to help process and audit retro FLSA overtime calculations
Served as primary liaison between client’s corporate personnel and internal team
Conducted performance evaluations and interviews alongside VP of Payroll Operations
Responsible for creating and running various payroll related reports for union stakeholders and finance department
Responsible for voids, placing stop payments, and providing check reissues to employees
Processed payroll garnishments and managed third-party payees
Identified improvement changes regarding key processes for internal controls and accounting procedures
Established and enforced internal controls, workflows, and policies for tracking, reconciling and reporting on payroll activities
Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively
Provided expert advice on complex pay-related matters such as overtime calculations, garnishments, bonuses, or deductions to both employees and managers alike
Education
Bachelor of Arts - Political Science
University of California - Los Angeles
Los Angeles, CA
08.2001 - 06.2005
Bachelor of Arts - Economics
University of California - Los Angeles
Los Angeles, CA
08.2001 - 06.2005
Skills
Timekeeping Systems
Employee Relations
Audit preparation
Staff Training
Internal Controls
Payroll Management
Labor law knowledge
Payroll Auditing
Customer Service
Problem-Solving
Proficient in Microsoft Office
Operations Management
Accomplishments
Implemented “Green” initiative which led to eliminating over 95% of printed copies for the department providing a substantial savings to the organization.
Successfully led two system migrations from Dayforce to Kronos and from Prism to Isolved.
Created workflow between finance and operations to streamline client invoicing, funding, and printing checks.
Developed custom forms and reports to cater to client requests, general ledger setups, financial analysis, and union remittances.