Kenneth Thornton
Corpus Christi,TX
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
27
27
years of professional experience
Work History
Account Manager
Allied Universal Security Services
09.2020 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Streamlined internal processes for better efficiency in account management tasks.
Platoon Sergeant
U.S. Army Active Duty
04.1997 - Current
- Enhanced platoon readiness by conducting comprehensive training programs and drills.
- Established a strong team dynamic within the platoon through effective communication and leadership strategies.
- Reduced disciplinary incidents by implementing strict adherence to military standards and protocols.
- Improved operational efficiency with meticulous resource management and logistical planning.
- Maintained high levels of morale among soldiers, fostering a positive and motivated environment.
- Streamlined administrative processes to ensure timely completion of all assigned tasks and objectives.
- Developed junior leaders through mentorship programs, enhancing their skillsets for future career progression.
- Ensured mission success by effectively overseeing daily operations, personnel assignments, and equipment maintenance.
- Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
Senior Vocational Manager
Cenikor
01.2020 - 05.2021
- Enhanced vocational program effectiveness by identifying and addressing gaps in curriculum and resources.
- Developed strong relationships with industry partners to create job placement opportunities for program graduates.
- Collaborated with educational institutions for seamless integration of vocational courses within the academic framework.
- Streamlined processes to ensure efficient management of vocational programs, leading to higher student satisfaction rates.
- Mentored team members, fostering professional growth and enhancing overall performance of the managerial staff.
- Secured funding for new equipment and facilities through grant applications and negotiations with stakeholders.
- Oversaw daily operations at the center ensuring smooth functioning while also resolving any arising issues promptly.
- Managed budgets effectively while allocating resources strategically across various departments within the vocational center.
- Established partnerships with community organizations to provide additional support services for students during their training period.
Recruiter Specialist
U.S. Army Recruiting Command
06.2007 - 09.2015
- Increased candidate placements by implementing innovative sourcing strategies and utilizing various recruitment tools.
- Developed strong relationships with hiring managers, leading to more efficient communication and better understanding of their needs for open positions.
- Reduced time-to-fill for open positions by streamlining the interview process and providing timely feedback to candidates.
- Enhanced company''s employer brand by creating engaging job postings and promoting positive work culture on social media channels.
- Improved overall candidate experience through consistent communication, personalized support, and thorough follow-ups during the hiring process.
- Trained new team members on recruitment best practices, ensuring a high level of competency within the team.
- Utilized data-driven techniques to analyze recruitment metrics and identify areas for improvement in the hiring process.
Education
BBA - Human Resources Management
Post University
Waterbury, CTBachelor of Arts - Multi-/Interdisciplinary Studies
The University of Texas At El Paso
El Paso, TXSkills
- Market Forecasting
- Customer Service
- Lead Generation
- Report Writing
- Business Development
- Team Training
- Account Servicing
- Project Management
- Client Relationship Management
- Data Analytics
- Trend Forecasting
- Needs Analysis
- Account Development
Timeline
Account Manager
Allied Universal Security Services
09.2020 - Current
Senior Vocational Manager
Cenikor
01.2020 - 05.2021
Recruiter Specialist
U.S. Army Recruiting Command
06.2007 - 09.2015
Platoon Sergeant
U.S. Army Active Duty
04.1997 - Current
BBA - Human Resources Management
Post University
Bachelor of Arts - Multi-/Interdisciplinary Studies
The University of Texas At El Paso