MELISSA WASHBURN
PMP, Senior Project Manager
Denver,CO
Summary
PROFESSIONAL SUMM ARY Strategic leader with outstanding record of project and account management, exceeding expectations within various venues through transformational leadership and project management methodology. Engaging and personable leader of high performing teams who establishes high expectations, delivers measurable outcomes and exemplary customer service. Adept at working with cross-functional teams to increase productivity, quality and achievement of project and business objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Project Manager
HEALTHCARE, Marathon Health
Denver, Colorado
01.2018 - Current
- Manage large internal and external cross-functional teams and projects simultaneously, which vary in scope, from implementing enterprise-wide strategic initiatives, or working with new clients to build and manage health centers.
- Develop project plans and manage project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Manage changes to project scope, schedule and costs using appropriate monitoring and controlling techniques.
- Motivate and influence team members, clients and third party vendors in order to keep projects on track.
- Create executive presentations and reports to facilitate project evaluation and process improvement.
- Orchestrate projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Partner with team members and functional leads to enable improved processes resulting in condensed lead times and enhanced experience.
- Consistently recognized for delivering large scale and complex projects on time, under budget and within scope. First selection for project lead on new or highly intricate projects.
- Assist with continuous improvement of project management processes within PMO.
- Mentor and coach junior project managers to success.
Practice and Client Manager
Marathon Health
Denver, CO
01.2016 - 01.2018
- Created and maintained raving fans amongst various employers across the U.S.
- Led multiple clinical teams at worksite health centers to improve health and wellness.
- Established performance and service goals and held teams accountable for individual performance.
- Supervised daily operations to maximize patient and client satisfaction and team productivity.
- Executed all necessary contract requirements in a timely manner.
- Strategic and proactive engagement planning within client's overall line of business.
- Effectively managed non-clinical operations within multiple health centers including hiring and development, resolving staff issues and conflict resolution.
- Worked with clients to develop financial planning strategis and solutions through evaluation of finances.
- Assisted sales and attended finalist presentations.
Client Operations Manager
McKesson
Westminster, CO
01.2011 - 01.2016
- Provided care management support to ensure successful achievement of client's business objectives.
- Built trusting relationships with government and commercial programs.
- Project manager and liaison to internal departments for overall coordination and problem resolution.
- Provided implementation and ongoing operational support.
- Tactical point of contact for care management staff.
- Tracked and met all contractual metrics.
- Provided consultation to third party actuary during annual audits.
- Assisted in development of innovative value add programs.
- Domain knowledge of disease management, case management, and triage.
Client Relationship Manager
RPS Plan Administrators
Aurora, CO
01.2005 - 01.2011
- Performed duties that allowed clients to make sufficient use of Cafeteria and COBRA plans.
- Built trusting and long-term relationships with over 70 clients.
- Relied upon to resolve complex client issues.
- Delivered open enrollment presentations to client organizations.
- Involvement in sales and initial setup processes.
- Responsible for implementation of new clients.
- Handled all tasks related to Flexible Spending, Transit and Parking, HRAs, HSAs, and COBRA.
- Key contributor to achieving "Best in Class" rating by the National Quality Review.
Education
Bachelor of Science - Business Management
University of Phoenix
Lone Tree
Skills
Leadership
Teambuilding
Teamwork and Collaboration
Conflict Resolution
Critical Thinking
Risk Management
Population Health Management
Operations Enablement
Political Awareness
Problem-Solving
Self Starter
Effective Communication
MS Office
Google Workspace
Smartsheet
Salesforce
Certification
Project Management Professional (PMP) | Project Management Institute (PMI)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Project Manager
HEALTHCARE, Marathon Health
01.2018 - Current
Practice and Client Manager
Marathon Health
01.2016 - 01.2018
Client Operations Manager
McKesson
01.2011 - 01.2016
Client Relationship Manager
RPS Plan Administrators
01.2005 - 01.2011
Bachelor of Science - Business Management
University of Phoenix
Lone Tree