Open To Work
Eba Curnow
Pembroke Pines
Work Preference
Summary
Dynamic Front Desk Receptionist with proven expertise at Hope Women's Center, excelling in appointment scheduling and insurance verification. Bilingual in English and Spanish, I enhance patient satisfaction through effective communication and exceptional multitasking. Committed to HIPAA compliance, I streamline operations while maintaining a welcoming environment, ensuring seamless patient experiences.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Hope Women's Center
05.2024 - 08.2025
- Greeted and assisted patients, ensuring a welcoming atmosphere.
- Scheduled appointments accurately using appointment software.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines. HIPPA laws
- Expedited check-in and check-out procedures for patients, ensuring seamless experiences during their visits.
- Supported administrative tasks such as filing, scanning paperwork, data entry, and document preparation for more efficient office workflow.
- Handled incoming and outgoing package deliveries.
- Collaborated with team members to streamline front desk operations.
Dental Office Receptionist
TLC Dental
08.2010 - 12.2010
- Greeted and assisted clients, ensuring a welcoming environment for all visitors.
- Managed patient scheduling to optimize office workflow and reduce wait times.
- Handled multi-line phone systems, addressing patient inquiries and appointment changes efficiently.
- Handled incoming calls and inquiries, providing information about services and procedures.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to verify patient coverages.
- Helped patients complete necessary medical forms and documentation.
- Prepared Treatment plans, explained insurance benefits, and outlined pricing details for procedures and services.
- Coordinated patient intake and verification processes for improved accuracy in records.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
High School Diploma -
Hialeah Miami Lakes High
Hialeah, FL06-1995
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Punctual and reliable
- Incoming call reception
- Payment processing
- Insurance verification
- Insurance billing
- Front office management
- HIPAA compliance
- Patient documentation
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Hope Women's Center
05.2024 - 08.2025
Dental Office Receptionist
TLC Dental
08.2010 - 12.2010
High School Diploma -
Hialeah Miami Lakes High
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