EBAA DUFERA
Technical Services
Stone Mountain,GA
Summary
Forward-thinking professional with strong foundation in troubleshooting, system support, and client communication. Adept at collaborating with teams to resolve complex technical issues and deliver reliable solutions. Prioritize adaptability and efficiency to meet evolving project demands. Known for strong analytical skills, technical proficiency, and results-driven approach.
Possess years of experience in engineering and system administration, delivering innovative solutions that enhance operational efficiency and security. Committed to driving project success through effective communication and collaboration, while maintaining a strong focus on quality and client satisfaction.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Technical Services Specialist
SALTO Systems
08.2023 - Current
- Expertly troubleshoot and resolve complex access control issues across a diverse portfolio of clients, including universities, government buildings, hospitalities, and private multi-regional business clientele, ensuring seamless operations and optimal security coverage across the entire North American sector
- Consistently address firmware and network configuration challenges with proprietary wireless escutcheon and peripheral devices (e.g
- CUs, gateways, nodes, encoders) driving between 50-70% improvement in reliability and up-time on various online/hybridized systems
- Frequently develop detailed hardware/circuit schematics, wiring diagrams, and product-related technical specifications, enabling sales representatives, system integrators, and technology partners to improve project procurement and throughput by an average of 30%
- Routinely integrate third-party API, PMS, and Oracle based systems to ensure seamless, high-performing security solutions across platforms
- Deliver real-time technical advisory for clients leveraging proprietary mobile and cloud-based solutions, upgrading legacy Microsoft SQL/SSMS engine databases, and utilizing advanced/custom proprietary solutions, to enhance facility accessibility and reduce support optimization requests by 20%
Mechanical Engineer
Area-I
05.2021 - 07.2023
- Developed and implemented a predictive maintenance program that increased machine uptime by 12%
- Incorporated XD 3D printing technology into production processes, resulting in a 34% reduction in lead time
- Developed a comprehensive system for tracking and analyzing production data, leading to an 11% improvement in quality
- Designed a robotic system that increased assembly accuracy by 24% and improved safety for workers
IT Support
GT CEISMC
08.2019 - 07.2023
- Assess, diagnose, and troubleshoot malfunctioning hardware and software deployments to support nonstop operations
- Interact with vendors and third-party support staff, serving as point-man for support requests
- Provided technical training and on-boarding to new staff, resulting in a 58% reduction in training time
- Developed technical documentation to ensure users could easily execute instructions for using systems and equipment
- Created custom scripts for automating system tasks, leading to a 72% reduction in manual work
- Implemented a BYOD policy that increased employee productivity by 22%
- Improved system performance and identified potential issues before they impacted users
Engineering Tutor
Clarkston Community Center
06.2018 - 04.2021
- Collaborated with a group of peers in enabling early college-enrolled students to explore low-level programming
- Assembled complex components in accordance with engineering specifications and quality standards
- Implemented hands-on learning in skills such as 3D printing and systems design using CAD programs
- Example project - KOFFE Bot (rb.gy/n14fao): Lead a team of 4 peers in creating an autonomous workspace coffee machine implementing SOLIDWORKS and 3D machinery
Education
Bachelor of Science - Aerospace Engineering
Georgia Institute of Technology
Atlanta, GA 05.2019 - 05.2023
Skills
Engineering Systems
Access Control
Network Administration
Computer-Aided Design
Team Management
Detail-Oriented
Problem Solving
Communication
Customer Relations
Adaptability
Project Development
Timeline
Technical Services Specialist
SALTO Systems
08.2023 - Current
Mechanical Engineer
Area-I
05.2021 - 07.2023
IT Support
GT CEISMC
08.2019 - 07.2023
Bachelor of Science - Aerospace Engineering
Georgia Institute of Technology
05.2019 - 05.2023
Engineering Tutor
Clarkston Community Center
06.2018 - 04.2021
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