Dedicated Field Service Engineer with expertise in x-ray, vision & calibration equipment. Including installation, preventative maintenance, assembly and troubleshooting. Consistently delivering exceptional customer service while maintaining high standards of technical proficiency.
Overview
7
7
years of professional experience
Work History
Field Service Engineer (X-Ray/CT)
Nikon Metrology
07.2023 - Current
Complete preventive maintenance on machines to enhance production and maintain quality.
Test equipment performance and demonstrate operation and servicing of equipment to customer.
Install and repair XTV160 and XTH225 equipment on clients' premises. Including equipment upgrades
Manage administrative tasks such as maintaining customer service logs and internal service records. (Expenses & field service documents)
Disassemble and reassemble x-ray sources to repair worn parts
Service Technician
Productivity Quality Inc.
03.2022 - 03.2023
Modifiy performance and operation of component parts and circuitry to specifications, using test equipment and precision instruments
Perform preventative and corrective maintenance of OGP vision systems
Confer with engineers, supervisors, and other technical workers to assist with equipment installation, maintenance, and repairs
Analyze & convert test data, using mathematical formulas, and report results and propose any recommended modifications
Set up test equipment and conduct tests on performance & reliability of OGP vision systems
Create basic software programs that measure repeatibility & linear data output in vision software (MeasureX, MeasureMind, ICE)
Perform calibration of test equipment & input data into excel spreadsheets
Field Service Technician II (X-ray/CT)
North Star Imaging
10.2017 - 12.2021
Service, repair, regulate, fine tune, & test x-ray sources, motion controllers, encoders, HMI panels, control panels, generators & other equipment that operate primarly on the basis of electrical principles
Troubleshoot generator failures using blanking plugs, digital multimeter, & other generator test equipment
Test proximity sensors & BRH switches for proper connectivity. Verify encoder sensor function & positioning. Replace any defective parts
Fullfill maintenance contract agreements
Dissassemble, clean, replace defective parts: ball screws, driveshafts, roll bearings
Align, adjust & test mechanical & electrical equipment to ensure proper fuctioning
Perform radiation surveys using certified equipment
Documentation: close out tickets in Connectwise, complete expense forms, provide customer with service documetation with details of service performed & any equipment upgrades or repair recommendations
Provided remote phone support to customers & other NSI employees. Troubleshot equipment failures for customers using TeamViewer or Microsoft teams. Updated software & firmware when neccessary
Education
Associate of Science in Electronics Engineering Technology -
Anoka Technical College
Anoka, MN
05-2016
High School Diploma -
Buffalo High School
Buffalo, MN
06-2005
Skills
Maintenance and repair
Customer satisfaction
Equipment installation
Communication
Problem solving
Technical Skills
Teamwork
Adaptability
Professionalism
Timeline
Field Service Engineer (X-Ray/CT)
Nikon Metrology
07.2023 - Current
Service Technician
Productivity Quality Inc.
03.2022 - 03.2023
Field Service Technician II (X-ray/CT)
North Star Imaging
10.2017 - 12.2021
Associate of Science in Electronics Engineering Technology -
Anoka Technical College
High School Diploma -
Buffalo High School
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