Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ebai Emmanuel Itoe

Los Angeles,CA

Summary

Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality services in hotel. Highly organized and team-driven with strong customer satisfaction focus. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.

Overview

4
4
years of professional experience

Work History

Housekeeping Supervisor

Eta Palace
02.2021 - 01.2023
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.

Travel

02.2021 - 02.2021
I was on a business trip in Istanbul Turkey

House Cleaner/Housekeeping

Mc Lord Hotel
01.2019 - 02.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Assisted fellow house cleaners when needed during busy periods or staff shortages.

Education

MBA - Business Administration

Cyprus International University
Nicosia
01.2020

Bachelor of Arts - Accounting

National Polytechnic University
Bamenda
07.2017

Associate of Arts - Accounting

National Polytechnic University
Bamenda
07.2016

High School Diploma -

Presbyterian Comprehensive Secondary School
Buea
06.2014

Skills

  • Housekeeping knowledge
  • Cleaning and sanitation
  • Guest Relations
  • Customer service-focused
  • Task assignment
  • Training and mentoring
  • Cleaning bathrooms
  • Department coordination
  • Cleaning practices
  • Quality Assurance Controls
  • Supply Inventory Management
  • Document Control

Languages

English
Full Professional

Timeline

Housekeeping Supervisor

Eta Palace
02.2021 - 01.2023

Travel

02.2021 - 02.2021

House Cleaner/Housekeeping

Mc Lord Hotel
01.2019 - 02.2021

MBA - Business Administration

Cyprus International University

Bachelor of Arts - Accounting

National Polytechnic University

Associate of Arts - Accounting

National Polytechnic University

High School Diploma -

Presbyterian Comprehensive Secondary School

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Ebai Emmanuel Itoe