Melissa L. Ogden
Ingleside,TX
Summary
Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong skills eager to secure entry-level Housekeeping position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. While I realize my work history is more on a medical level, I feel I am at a dead end in the first responder field. I deeply desire a career change! Although Housekeeping may not be at the top of my list, I am excited at the opportunity to become a part of a family oriented business with a direct focus on advancement within the KOA "Family"
Overview
21
21
years of professional experience
Work History
Private Home Health Care Provider
Self
12.2002 - Current
- Assisted clients in maintaining their independence by offering support with daily activities such as bathing, dressing, and grooming.
- Ensured client safety, regularly monitoring their living environment and making necessary adjustments to prevent accidents or falls.
- Improved family members'' peace of mind by consistently updating them on the client''s health status and addressing any concerns.
- Collaborated effectively with interdisciplinary teams to develop comprehensive care plans that addressed the physical, emotional, and social needs of each client.
- Recognized changes in patients' behavior or conditions that might require medical attention, intervening promptly to address concerns and prevent complications.
- Provided reliable transportation for clients to appointments, errands, or social outings while ensuring their safety and comfort during travel.
- Safeguarded sensitive personal information about patients while maintaining strict compliance with HIPAA regulations at all times.
- Provided emotional support to families dealing with the challenges of aging or illness in their loved ones, fostering a sense of understanding and connection.
- Developed strong rapport with patients and families, fostering an atmosphere of trust and open communication.
- Maintained detailed records of patient progress, reporting any changes in condition to healthcare professionals as needed.
- Managed household tasks such as meal preparation, cleaning, laundry, and grocery shopping to maintain a comfortable living environment for clients.
- Enhanced patient quality of life by providing personalized and compassionate care tailored to individual needs.
- Collaborated closely with clients' healthcare providers to ensure continuity of care and coordinate services for optimal results.
- Administered medications accurately according to prescribed schedules, ensuring proper dosages for optimal patient health.
- Supported clients through emotional challenges by actively listening and providing empathetic guidance when appropriate.
- Promoted mental stimulation through engaging conversations or recreational activities tailored to individual interests such as puzzles or reading materials.
- Facilitated therapeutic exercises and mobility assistance for improved physical functioning and overall wellbeing.
- Acted as a liaison between clients' healthcare providers and family members regarding medical updates or treatment plan changes.
- Educated clients on personal hygiene practices for better self-care and decreased risk of infection or illness.
- Conducted timely assessments of vital signs including blood pressure, pulse rate, respiration, and temperature to monitor patient health.
- Completed household management tasks for clients within private home settings.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Followed nutritional plans to prepare optimal meals.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Transported clients for medical and personal outings.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Provided direct personal care and administrative services to clients.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Administered medications in accordance with doctor's instructions.
- Scheduled and coordinated medical appointments.
- Utilized universal precautions and infection control principles in all aspects of care.
- Assisted with end-of-life care.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Developed and implemented care plans for clients.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Documented vital statistics and coordinated with health care providers.
- Constructed cognitively stimulating activities.
- Improved patients' comfort with massage and application of topical treatments.
- Trained new staff members on best practices for home health care.
- Researched and recommended community resources to meet clients' needs.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
First Responder/EMT-B
Freedom Ambulance
05.2009 - 01.2024
- Provided compassionate care to patients during transport, monitoring vital signs and administering life-saving interventions when necessary.
- Transferred patients to emergency units of local hospitals.
- Developed strong working relationships with local hospitals and medical facilities, ensuring streamlined transfers of patients requiring further treatment.
- Maintained optimal functionality of critical equipment, performing routine inspections and coordinating necessary repairs or replacements as needed.
- Expedited incident resolution by swiftly assessing situations and determining appropriate courses of action based on established guidelines.
- Served as an effective liaison between multiple agencies during joint operations, facilitating seamless coordination and information sharing.
- Increased team cohesiveness by fostering a supportive work environment, promoting open communication, and providing constructive feedback.
- Administered oxygen, oral glucose and activated charcoal to patients.
- Collaborated with other healthcare professionals to provide quality patient care.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Followed all safety protocols and took necessary precautions while providing care.
- Delivered emotional support to patients and families.
- Assessed medical conditions of patients in pre-hospital settings.
- Handled patient transfers from one medical facility to another.
- Collaborated with medical doctors and other healthcare professionals.
- Immobilized patient for placement on stretcher and ambulance transport.
- Observed patient behavior to report changes to medical personnel.
- Trained new EMTs on proper protocols and procedures.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Utilized communication devices to maintain contact with supervisors.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Dispensed medications and monitored patient reactions.
- Provided patient families with post-medical care instructions.
- Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
- Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
- Boosted patient satisfaction through compassionate communication and empathetic care during crises.
- Reduced response times by effectively utilizing advanced navigation tools and prioritizing dispatch calls.
- Handled pediatric emergencies adeptly while reassuring distressed family members.
- Enhanced team performance by collaborating with paramedics, nurses, and physicians during high-pressure situations.
- Ensured patient safety by maintaining up-to-date knowledge of emergency care protocols and procedures.
- Increased efficiency in emergency scenes by proficiently using essential equipment such as stretchers, backboards, oxygen delivery systems, and suction devices.
- Reduced risk of infection transmission among patients while providing care through strict adherence to universal precautions guidelines.
- Supported accurate documentation processes by completing detailed patient care reports within required timeframes.
- Promoted a culture of safety within the EMS team through consistent compliance with established policies and protocols regarding patient handling techniques.
- Streamlined communication with other healthcare professionals by effectively relaying vital signs and pertinent information upon arrival at hospitals or other treatment facilities.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Prioritized tasks efficiently in high-pressure environments to optimize response efforts and allocate resources appropriately.
- Managed stressful situations with composure while maintaining professionalism under intense pressure.
- Participated in ongoing professional development opportunities to continually enhance knowledge and skills relevant to the role of a first responder.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Evaluated patient histories to assess and prioritize levels of care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Provided education to familiarize patients with medical treatments and self-care.
Home Health Care Attendant
Saint Benedict's Home Health Inc
10.2020 - 01.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Enhanced patient comfort by providing compassionate and attentive care.
- Followed nutritional plans to prepare optimal meals.
- Provided emotional support to patients and their families.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Monitored vital signs regularly, promptly reporting any significant changes to healthcare professionals.
- Transported patients safely to medical appointments or community outings as needed, supporting full participation in everyday life activities.
- Developed strong rapport with patients, fostering trust and open communication for optimal care provision.
- Delivered high-quality personal care services such as bathing, grooming, dressing, feeding, and toileting assistance for improved patient wellbeing.
- Achieved consistent compliance with home health regulations through diligent adherence to policies and procedures.
- Fostered positive relationships with local community organizations to ensure access to additional support services for clients when required.
- Maintained a safe and clean environment for patients, reducing the risk of infection or injury.
- Facilitated successful rehabilitation by guiding patients through prescribed exercises and therapies.
- Assisted elderly clients in daily activities, physical transfers and care for incontinence.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Provided direct personal care and administrative services to clients.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Administered medications in accordance with doctor's instructions.
- Utilized universal precautions and infection control principles in all aspects of care.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Constructed cognitively stimulating activities.
- Improved patients' comfort with massage and application of topical treatments.
Private Home Health Care Provider
Ann Hagens
05.2018 - 04.2020
- Improved family members'' peace of mind by consistently updating them on the client''s health status and addressing any concerns.
- Provided emotional support to families dealing with the challenges of aging or illness in their loved ones, fostering a sense of understanding and connection.
- Safeguarded sensitive personal information about patients while maintaining strict compliance with HIPAA regulations at all times.
- Recognized changes in patients' behavior or conditions that might require medical attention, intervening promptly to address concerns and prevent complications.
- Developed strong rapport with patients and families, fostering an atmosphere of trust and open communication.
- Maintained detailed records of patient progress, reporting any changes in condition to healthcare professionals as needed.
- Enhanced patient quality of life by providing personalized and compassionate care tailored to individual needs.
- Collaborated closely with clients' healthcare providers to ensure continuity of care and coordinate services for optimal results.
- Administered medications accurately according to prescribed schedules, ensuring proper dosages for optimal patient health.
- Facilitated therapeutic exercises and mobility assistance for improved physical functioning and overall wellbeing.
- Conducted timely assessments of vital signs including blood pressure, pulse rate, respiration, and temperature to monitor patient health.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Administered medication as directed by physician.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Administered medications in accordance with doctor's instructions.
- Utilized universal precautions and infection control principles in all aspects of care.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Improved patients' comfort with massage and application of topical treatments.
- Trained new staff members on best practices for home health care.
Education
No Degree - Prerequisite Classes For Paramedic
Coastal Bend College
Beeville, TX And Alice CampusNo Degree - Emergency Medical Technician-Basic
Angel Care Training Academy
Beeville, TX2008
No Degree - Accounting Technology And Bookkeeping
Coastal Bend College
Beeville, TX2002
Skills
- Home safety evaluation
- Compassionate Caregiving
- Housekeeping tasks
- Vital signs monitoring
- Behavioral support
- Dementia Care
- Personal Hygiene Assistance
- Alzheimer's Care
- Meal Preparation
- Family Communication
- Companionship provision
- Care Plan Development
- Mobility Assistance
- Palliative Care
- Cultural Sensitivity
- Transportation Coordination
- Medical Equipment Operation
- Physical therapy assistance
- Nutrition planning
- Chronic Disease Management
- Patient Care
- First aid and safety
- Recording vital signs
- Catheter Care
- Housekeeping
- Emotional Support
- Client documentation
- Medication Administration
- Behavioral Management
- General Housekeeping
- Behavior redirection
- Patient transportation
- Diabetes management
- Care plan implementation
- Care Plan Management
- Care plan assessment
- Progress Documentation
- [State] Driver's License
- Care Plan Adherence
- Documentation Management
- Physical therapy support
- State regulations knowledge
- Elder Care
- Clinical Quality Program Standards
- Emotional Support and Companionship
- Bathing Support
- Activities of Daily Living (ADLs)
- HIPAA Compliance
- Decision-Making
- Heavy Lifting
- Daily Charting
- Certified in CPR/AED
- Wound Care
- Breathing Treatments
- Mobility support
- Patient Transport
- Data Entry
- Basic Housekeeping
- Personal Care Aide
- Certified Nursing Assistant (CNA)
- Medical Terminology
- Mental Health Support
- Appointment Scheduling
- Geriatric Care
- Medication Management
- Family Support and Instruction
- Interpersonal Communication
- Light Housekeeping
- Client Transportation
- Documentation And Reporting
- Special Needs Care
- Schedule Management
- Patient Advocacy
- Blood Glucose Monitoring
- Healthcare Education
- Ambulation Assistance
- Patient Health Assessments
- Progress Monitoring
- Emergency Response
- Records Management
- Diabetic Health Management
- Dietary Requirements and Nutrition
- Stroke Patient Care
- Electronic Medical Record Software
- Condition Assessment
- Pediatric Care
- Heartsaver First Aid CPR AED (First Aid CPR AED)
Timeline
Home Health Care Attendant
Saint Benedict's Home Health Inc
10.2020 - 01.2021
Private Home Health Care Provider
Ann Hagens
05.2018 - 04.2020
First Responder/EMT-B
Freedom Ambulance
05.2009 - 01.2024
Private Home Health Care Provider
Self
12.2002 - Current
No Degree - Prerequisite Classes For Paramedic
Coastal Bend College
No Degree - Emergency Medical Technician-Basic
Angel Care Training Academy
No Degree - Accounting Technology And Bookkeeping
Coastal Bend College