Ebba Al Muaalem
Rosedale,US
Summary
Results-driven biomedical engineer with field service experience, and successful track record as a project manager. Eager to contribute technical proficiency and continuous learning to a challenging role in the medical device industry.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Certification Project Manager
GMED North America
04.2022 - Current
- Manage and coordinate activities and timeline related to client's medical equipment certification and certification services provided by GMED in conformance with GMED's quality policy for certification, and related applicable procedures for certification
- Ensure smooth completion of certification process by having all required steps performed in due time regarding issuance, surveillance, renewal, and/or withdrawal of certification, as per voluntary (ISO 13485:2016, MDSAP) and/or regulatory certification (CE marking); Act on behalf of GMED North America, Inc
- Maintain good communication with client and interact with all parties involved in each project under completion
- Ensure effective monitoring of clients' certification in compliance with reference rules and standards
- Maintain good knowledge and understanding of applicable standards and regulations for performance of tasks as well as scientific and technical knowledge of medical device in relation with field of intervention
- Provide technical assistance within the field of intervention as needed and upon request to all parties involved in the certification process to the Business Development & Marketing Department
- Aim to achieve personal objectives and contribute to reaching department's collective objectives
Field Service Engineer
Global medical imaging /Avant Health Solutions
06.2016 - 03.2022
- Performed preventative maintenance, technical support, and repair of different OEM Ultrasounds at various hospitals and clinics throughout Mid-Atlantic region
- Provided excellent customer service with timely and accurate repairs in acourteous and professional manner
- Provided technical support over the phone to troubleshoot, diagnose and provide solutions for down systems
- Performed QA testing on Ultrasound equipment and PM in accordance with ACR standards and requirement
- Maintained accurate instrument service reports and documentation through online service documentation systems
- Actively involved in identifying instrument failures and providing detailed failure analysis in the field to help improve overall field efficiency, customer satisfaction and drive improvement solutions
- Provided technical interface between customer and company engineering, manufacturing, and program management representatives
- Performe detailed test and maintenance proceduresding, but not limited to, end-user problem solving
- Performed detailed test and maintenance procedures
- Generated detailed engineering log and hardware test failure reports.
Imaging Equipment Engineer
Johns Hopkins Hospital
10.2013 - 06.2016
- Responded in a timely manner to service requests within the hospital and off site for acceptance testing, preventive maintenance and repairs within johns Hopkins main campus and off-site clinics
- Provided Technical and Engineering support for Ultrasound equipment and Imaging contrast injectors ensuring they meet safety and performance standards
- Managed Troubleshooting and resolving diagnostic problems related to Ultrasound units and probes
- Assisted in troubleshooting, diagnosing, and providing solutions for Stellant /Spectris Solaris contrast injectors
- Performed acceptance and quality assurance checks for incoming new units
- Maintained and created processes for managing inventory and databases for more than 30 Ultrasounds and 90 transducers
- Assisted in maintaining proper test tools and equipment
- Reported issues and maintenance progress to Operations Manager, Imaging Engineering
- Focused on a teamwork approach to service
- Developed image quality tests, evaluate image quality, and propose corrective actions
- Assisted other Imaging Service Engineers with planned maintenance, installations, repairs, adjustments, calibrations, and safety testing of imaging equipment
- Provided alternate solutions for critical issues to management prior to implementation
- Interpreted test results and makes recommendations to solve performance deficiencies
- Performed assigned planned maintenance, installation, repairs, adjustments, calibrations, and safety testing on a broad range of imaging equipment
- Worked closely with management and technical staff
- Showed initiative, follows established procedures, and works in a safe manner
- Created alternate solutions and sought concurrence from management prior to implementation
- Managed all emergency calls and visited Off-site clinics and resolved all problems.
International Care Coordinator
Johns Hopkins Hospital
04.2009 - 10.2013
- Acted as patient advocate and coordinator answering patient's queries, as well as Developing strong working relationship with treating physicians to facilitate care and treatment of international patients
- Acted as care coordinator between international patients and Johns Hopkins Medical Institutions
- Assessed patient and family needs and coordinated services accordingly during inpatient or outpatient stay
- Provide information regarding hospital policies, procedures, and services
- Developed and fostered relationships with patients and referral sources and participated to marketing initiatives
- Interpreted for Arabic speaking patients
- Translated documents such as educational materials, articles, correspondence as requested.
Education
MBA - Business Administration And Management
University of Maryland Global Campus
Global Campus 11.2022 - Current
Bachelor of Science in Biomedical Engineering - Biomedical Engineering
University of Baghdad
Iraq07.2006
Skills
- Time Management
- Task Prioritization
- Quality Assurance
- Interpersonal Communication
- Organizational Skills
- Networking
- Excellent Communication
- Critical Thinking
- Flexible and Adaptable
- Microsoft Office
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Limited Working
Timeline
MBA - Business Administration And Management
University of Maryland Global Campus
11.2022 - Current
Certification Project Manager
GMED North America
04.2022 - Current
Field Service Engineer
Global medical imaging /Avant Health Solutions
06.2016 - 03.2022
Imaging Equipment Engineer
Johns Hopkins Hospital
10.2013 - 06.2016
International Care Coordinator
Johns Hopkins Hospital
04.2009 - 10.2013
Bachelor of Science in Biomedical Engineering - Biomedical Engineering
University of Baghdad
Professional Development Certification
- Medical terminology course I &II
- Bridging the gap cultural training
- A+ Microsoft Networking certificate part I&II
- Philips Ultrasound training IU22/IE33
- GE Ultrasound training Logiq9/ E9/ Vivid E9
- Philips Epiq 5/7 training
- Samsung Ultrasound training
- Bayer contrast injector course
- RSTI X-ray modules training
- ISO 13485:2016 Lead Auditor (TPECS)
- MDR 2017/745 internal training
- MDSAP internal training
Education
true
References Available
Available upon request
Professional Development Certification
- Google Project Management course
- A+ Microsoft Networking certificate part I&II
- Philips Ultrasound training IU22/IE33
- GE Ultrasound training Logiq9/ E9/ Vivid E9
- Philips Epiq 5/7 training
- Samsung Ultrasound training
- Bayer contrast injector course
- RSTI X-ray modules training
- ISO 13485:2016 Lead Auditor (TPECS)
- MDR 2017/745 internal training
- MDSAP internal training
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