Ebba Watson

• Enhanced quality support processes through routine monitoring and updates.
• Managed office equipment, inventory, and supplies while processing confidential mail.
• Triage phone calls from the Anonymous Fraud Hotline for efficient response.
• Maintained productivity tracking spreadsheets to ensure accurate reporting of activities.
• Collected and organized Fraud Training data for the Annual Safeguard Activity Report.

Ensured timely processing of all mail and program applications, enhancing operational efficiency.

Communicated effectively with clients and Eligibility workers to gather necessary application information.

Tracked Voter Registration Cards meticulously, ensuring accurate reporting to the Elections Office.

Coordinated with Program Managers to obtain necessary approvals for supply orders and special requests.

Managed inventory by ordering supplies, including paper and envelopes, to support office operations.

Maintained organized records of incoming and outgoing mail to streamline workflow and communication.

Facilitated training for new staff on mail processing procedures and application registration protocols.

• Managed daily office operations, including opening and closing procedures, ensuring seamless business activities.
• Handled incoming calls, providing professional and efficient responses to client and agency inquiries.
• Coordinated client paperwork, ensuring accurate receipt and processing of documents from external agencies.
• Scheduled orientation meetings for new clients, facilitating introductions to company services and procedures.
• Organized, sorted, and filed documents into client files, maintaining both paper and electronic records.
• Maintained high standards of file accuracy and accessibility, supporting efficient retrieval and reference.
• Implemented electronic filing systems, enhancing document management and streamlining client information retrieval.
• Provided administrative support during peak hours, ensuring uninterrupted office workflow and client satisfaction.

• My responsibilities included but not limited to, screening employment applications, hiring interview panels, weekly deposits, ordering supplies, planning daily staff schedules, ordering snacks for students, tracking students and their activities and collaborating with district staff to ensure student safety and achievement. I also maintained positive working relationships with parents, district staff and outside agencies, including City of Redding, AAU Basketball and faith-based organizations.

• My job duties included customer service, checking out customers, stocking shelves, checking invoices, receiving of merchandise, and keeping the appearance of the front of the store clean and neat.