Ebben Moore
Denver,CO
Summary
Dynamic event manager with a proven track record at Arlington's, excelling in vendor negotiations and team leadership. Built the #1 event venue by hiring amazing employees, great customer service and event retention. Expert in budgeting and finance, delivering cost-effective solutions while maintaining exceptional customer service. Skilled in managing events from start to finish, ensuring seamless execution and client satisfaction.
As an independent owner I learned every aspect of the business from payroll, computer programming, menu development, event planning, and how to maintain excellent long-term relationships with all vendors, guests, and employees.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant/Catering/Event Manager and Owner
Arlington's
01.2014 - 09.2024
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated florists, photographers, and musicians for events.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Created detailed timelines and budgets for events to meet all deadlines.
- Analyzed event costs to identify areas of improvement and cost savings.
- Built the food menus for the restaurant and catering services from top to bottom including: vendor selection, menu cost and price analysis, ingredient selection, training of chefs and support staff.
- Programmed POS systems for efficiency and ease of use for staff as well as back office reports.
- Implemented protocols and procedures to effectively manage planning process.
- Developed detailed event reports, documenting all aspects of each event.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Utilized social media to promote events and increase attendance.
- Monitored and controlled event expenditures to meet budgets.
- Developed creative themes for events and created related activities to engage attendees.
- Oversaw event registration process by collecting and tracking attendee information.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Developed and distributed event surveys to gather feedback and assess event success.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Produced concept plans for high-profile corporate meetings and events.
- Trained and supervised event staff to complete tasks on time.
- Worked closely with local leaders to host amazing events including weddings, political events, military events, private fundraisers, tourism board tours, etc.
- Multiple year winner of best event venue, best catering, best wedding venue, best restaurant.
Bar Manager
Grand River Bar & Grill
10.2012 - 11.2013
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Improved customer service rankings by resolving issues quickly and accurately.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Closed out cash register and prepared cashier report at close of business.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
General Manager
CUNA
01.2011 - 09.2012
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Master of Arts - English Literature
University of Illinois At Urbana-Champaign
Champaign, ILSkills
- Vendor and contract negotiations
- Transportation and logistics coordination
- Promotional advertising
- Event sales
- Team leadership and supervision
- Budgeting and finance
- Customer service-driven
- Menu planning
- Supply management
- Managing events start to finish
- Vendor management
Accomplishments
- Sold more than 200 wedding and special events yearly 2021-2024.
- Built strong relationships with vendors such as florists, photographers, videographers, musicians, and officiants to take hassle out of wedding planning.
- Earned "Best Catering" Award in 2022, 2023, 2024.
- Earned "Best Wedding Venue" Award in 2022, 2023.
- Earned "Best Catering Central Illinois" Award in 2022.
- Earned "Runner UP Small Business Owner" Award in 2023.
Certification
Food Safety Manager
BASSET Certified
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant/Catering/Event Manager and Owner
Arlington's
01.2014 - 09.2024
Bar Manager
Grand River Bar & Grill
10.2012 - 11.2013
General Manager
CUNA
01.2011 - 09.2012
Master of Arts - English Literature
University of Illinois At Urbana-Champaign