Over 10+ years of various working experiences. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Ebony Baylis
Philadelphia,PA
Summary
Overview
20
years of professional experience
Work History
PMHCC/DBHIDS
Recovery House Project Assistant
05.2023 - Current
Job overview
- Field all calls and emails
- Compile data for housing and homeless reports
- Format and update the Excel sheet with referral information
- Screen resumes, outreach, and conduct interviews
- Finalize RH licensing and DDAP reports for recovery houses
- Assess and upload referrals into the RH system
- Attend planning, work groups, training & presentations
- Support with RH placement and transfers
- Manage schedules for site visits and various meetings
- Create business cards and award certificates for co-workers and management.
Vanguard
Account Maintenance Specialist
10.2022 - 04.2023
Job overview
- Answer and direct calls to designated journeys based on client’s needs
- Assist in account updates and changes at the request of clients
- Attend and facilitate daily huddle meetings with lead and fellow peers
- Allocate time weekly to obtain and refine skills to constantly improve job performance
- Complete websites walk-throughs with clients
- Communicate step-by-step processes for clients to be able to complete account maintenance independently
- Contain calls to assist other journeys and lower transfer rates across the department.
PA Department of Health
Community Health Organizer
10.2021 - 10.2022
Job overview
- Research statistic in correlation to vaccinations and social determinants of health
- Learn to navigate online tools and maps to create elevation tactics
- Develop relationships with health centers, clinics, and community-based organizations
- Initiate the process and support needed for community and faith-based organizations to host vaccination clinics
- Promote up and coming clinics as well as events.
PhillySUN
Regional Outreach Coordinator/Organizer
02.2017 - 12.2021
Job overview
- Coordinate childcare for various meetings and events
- Create agendas and facilitate weekly team meetings
- Develop new partnerships and maintain recurring partnerships
- Manage files, emails and all social media including Facebook, IG, etc
- Incorporate people with disabilities and the complexities of the healthcare system through informative workshops
- Led grassroots outreach efforts including tabling events, holding community workshops and hosting organization fundraisers
- Recruit volunteers to canvass for campaign-based activities with Reclaim Philadelphia
- Cut and Distribute turf for volunteers to canvass for 2019 City Council Elections
- Present progress updates at weekly field organizer meeting
- Plan and Facilitate 2019 Parent Summit.
Amcord Care Inc
Service Coordinator
10.2020 - 03.2021
Job overview
- Assist 60 to 70 clients daily with health care services
- Provide in-person and phone customer service regarding client’s healthcare needs
- Submit documentation to acquire, hours and services provided or requested by client list
- Support and coordinate client traffic to resource companies
- Communicate with clients for annual or quarterly appointment reminders one to two days in advance
- Complete monthly check-ins for clients to maintain consistent communication and relationship building.
Larry Farnese Campaign
Campaign Coordinator
03.2020 - 05.2020
Job overview
- Monitor and log in territory for 10 canvassers
- Navigate various territory to complete data of voters
- Inform community members of election candidates’ mission and support in the voting process
- Report progress on territory to main office
- Attend bi-weekly meeting to determine pros and cons of canvassing territories
- Participate as spokesperson for visuals, networking and media purposes.
City Fitness
Juice Bat Attendant
10.2019 - 03.2020
Job overview
- Maintain a clean station and a friendly environment for members
- Assist members with inquiries about the gym and smoothie orders
- Supervise front desk and inform members
- Participate in staff retreats and meeting to improve the overall dynamics of the company.
H&M
Sales Advisor
09.2018 - 10.2019
Job overview
- Handle customer purchases and returns
- Create visual elements for store and customers
- Maintain a clean and friendly shopping experience for customers
- Verify finance goals
- Process deliveries and clothing organization
- Provide stylist advice for customers.
Girls Justice League
Co-Coordinator/Consultant
09.2014 - 09.2016
Job overview
- Developed and facilitated bi-weekly workshops for High school girls about building campaigns and political education
- Stipend handling and distribution to GJL members
- Maintained communication with allies, members and parents
- Created and presented agendas for monthly Girls Engagement Group Meetings
- Planned 2015 and 2016 GJL Summer Institute
- Chaperoned girls to from throughout Philadelphia and attended the 59th Session 2015 UN Woman’s Conference in New York for the Commission on the Status of Women.
Philadelphia Student Union
Community Organizer
06.2013 - 09.2014
Job overview
- Recruited and trained 30 student leaders and facilitated weekly chapter meetings at 2-3 high schools
- Organized major events with students like the “Big Listen”, a student voice campaign at Benjamin Franklin High School and “Turn Up for the Movement”, a citywide youth assembly that over 100 people attended
- Developed and facilitated the schedule and workshops for annual Summer Institute called Building a Youth Movement (BAYM) for Summer 2013 and 2014
- Represented student’s voice at the citywide Philadelphia Coalition Advocating for Public Schools (PCAPS), a teacher, student, parent, union group for education justice
- Research and support students with finding healthcare for themselves and family members with disabilities.
Youth United for Change
Board Co-Chair
05.2011 - 08.2013
Job overview
- Oversaw Board meetings, Board recruitment and organizational development
- Led Monthly “Girls Day” workshops on girl’s empowerment and policy change for female YUC members
- Analyze performance and funding recommendations for E3 center on Project U-Turn Ad-hoc Committee.
Community Learning for Environment and Science
Science Educator
04.2010 - 04.2012
Job overview
- Researched science education and developed interactive workshops on science for young people and families
- Trained interns to lead youth science workshops
- Managed invoices and distribution of stipends for science interns
- Formatted responsibilities for science interns and workshop materials
- Coordinated and organized educational workshops for the Franklin Institute and The Philadelphia Zoo
- Support Families and young people with disabilities and share resources in order for them to attend educational workshops
- Completed Master Naturalist training and did presentations at Assoc
- For Science-Technology Centers national conference.
Pushout Chapter, Youth United for Change
Youth Leader & founder
09.2009 - 06.2011
Job overview
- Founded YUC Pushout Chapter for out- of- school and alternative- school youth and recruited youth leaders
- Played key role in successful campaign for $53 million in City Council funding to keep 13 accelerated schools for out of school open, including organizing a rally of 300+ young people
- Gave numerous public speeches on the dropout crisis an accelerated schools, including CNN and Fox news
- Developed extensive survey and led focus groups to research dropout crisis in Philadelphia
- Led youth research team that wrote “Pushed Out: Youth Voices on the Dropout Crisis”, a 35-page report
- Developed policy recommendations to the School District of Philadelphia concerning dropout crisis.
Awbury Arboretum
Administrative Assistant
11.2009 - 03.2010
Job overview
- Developed a sustainable and organized system to ensure office operations were smooth and efficient
- Managed arboretum’s files, phone calls, records, and donations
- Created a welcoming environment at the center.
Education
Community College of PhiladelphiaPhiladelphia, PA
Associate of Arts from Psychology
01.2024
University Overview
Chestnut Hill CollegePhiladelphia, PA
Bachelor of Arts from Psychology
05.2025
University Overview
Skills
- Meeting facilitation
- Team motivation
- Task Delegation
- Administrative Leadership
- Project Management
- Recordkeeping
- Consulting
- Document Management
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Strong Work Ethic
- Billing and Invoicing
- Team Support
References
References
- Sean Wynes, 267-221-3003, Sean.Wynes@gmail.com
- Jenneh Binda, 267-818-0684, Jennehbinda822@yahoo.com
- Anand Jahi, 781-866-2871, Anand@neweconomy.net
- Tyshay Britten, 484-689-8796, Tyshayb2@yahoo.com
- Pep Marie Felton, 267-601-6862, pep@phillysun.org
Timeline
Recovery House Project Assistant
PMHCC/DBHIDS
05.2023 - Current
Account Maintenance Specialist
Vanguard
10.2022 - 04.2023
Community Health Organizer
PA Department of Health
10.2021 - 10.2022
Service Coordinator
Amcord Care Inc
10.2020 - 03.2021
Campaign Coordinator
Larry Farnese Campaign
03.2020 - 05.2020
Juice Bat Attendant
City Fitness
10.2019 - 03.2020
Sales Advisor
H&M
09.2018 - 10.2019
Regional Outreach Coordinator/Organizer
PhillySUN
02.2017 - 12.2021
Co-Coordinator/Consultant
Girls Justice League
09.2014 - 09.2016
Community Organizer
Philadelphia Student Union
06.2013 - 09.2014
Board Co-Chair
Youth United for Change
05.2011 - 08.2013
Science Educator
Community Learning for Environment and Science
04.2010 - 04.2012
Administrative Assistant
Awbury Arboretum
11.2009 - 03.2010
Youth Leader & founder
Pushout Chapter, Youth United for Change
09.2009 - 06.2011
Community College of Philadelphia
Associate of Arts from Psychology
Chestnut Hill College
Bachelor of Arts from Psychology
Availability
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