Chelseyn Golden
Crawfordville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Analytical thinker, plan and organize work assignments, communicates effectively. I am looking forward to starting a new career and expanding my knowledge.
Overview
9
9
years of professional experience
Work History
Member Advocate
Gulf Winds Credit
08.2020 - Current
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Educated members on variety of loan products and available credit options to promote valuable decision-making.
- Adhered to federal and state compliance guidelines relative to retail mortgage lending.
- Performed daily maintenance of loan applicant database.
- Explained the process of Liability insurance, as well as GAP with the member.
- Delivered high levels of customer service to facilitate smooth processes.
- Verified amounts and integrity of every check or funds transfer.
- Helped members open and close accounts, apply for loans and make sound financial decisions.
- Met or exceeded sales goals by promoting bank products and services in members interactions.
- Managed and balanced cash vault, audits and general ledger accounts.
- Offered every members exceptional service levels by remaining friendly and professional during every transaction.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Front Desk Receptionist
Tallahassee Plastic Surgery Clinic
08.2018 - 08.2020
- Answer and screen multi-line incoming calls
- Handle and redirect customer queries
- Take and distribute messages
- Greeted all visitors
- Organize incoming and outgoing mail
- Scheduled new patient
- Verify (CHP, BCBS, UHC, CIGNA, MCD) insurances
- Prepare incoming/ outgoing medical records
- Built new patients in to Nextgen system
- Routed documents
- Verified that personal and payment information on guest accounts was accurate and complete
- Handled cash, check, cashier checks, gift cards for surgical appointments
- Maintain a professional reception area
Front Desk Receptionist/ Medical Records
North Florida Pediatrics
02.2017 - 08.2018
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Scheduled and confirmed appointments.
- Scanned incoming documentation.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Kept department clean, organized and professional.
- Pulled patient charts for upcoming appointments.
- Obtained information by contacting appropriate personnel or patients.
- Consolidated diverse medical records.
Front Desk Receptionist/ Accounts Payable
Refreshment Services Pepsi
01.2016 - 01.2017
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Handled high-volume invoice processing with minimal supervision.
- Coded invoices and other records to maintain organized and accurate records.
- Worked closely with department personnel to produce accurate and timely bills.
Education
High School Diploma -
Wakulla High School
Crawfordville, FL05.2011
Skills
- Microsoft efficient
- Data Collection
- Data analysis
- Management practices
- Problem-Solving
- Team Collaboration
- Multitasking and Organization
- Relationship Building
- Customer follow-up
- Communication
- Active listener
- Friendly, positive attitude
- Computer skills
- Relationship building
- Planning & organizing
- Conflict resolution
- Organizational skills
- Customer Service
- Critical thinking
- Time Management
- Problem-solving abilities
- Multitasking
- Analysis and reporting
Timeline
Member Advocate
Gulf Winds Credit
08.2020 - Current
Front Desk Receptionist
Tallahassee Plastic Surgery Clinic
08.2018 - 08.2020
Front Desk Receptionist/ Medical Records
North Florida Pediatrics
02.2017 - 08.2018
Front Desk Receptionist/ Accounts Payable
Refreshment Services Pepsi
01.2016 - 01.2017
High School Diploma -
Wakulla High School
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