AGBAM JOANNE CHIOMA
Overview
14
14
years of professional experience
Work History
Customer Service Representative
BANK OF INDUSTRY-Nigeria
01.2019 - 01.2022
- Providing Solutions to Customer's request, Complaints and enquiries, effectively and efficiently in order to achieve excellence
- Utilizing strategies to build relationships with current and potential customers by giving them adequate information
- Managing and maintaining client's information through the use of the new accounts system database
- Assisting customers with telephone inquiries to provide solutions to their needs
PA to the Executive Director SME
BANK OF INDUSTRY-Nigeria
05.2013 - 12.2018
- Provide effective and efficient high-level executive support including the prioritisation of work, diary management, meetings management and communication, document production, quality assurance and governance
- Act as the point of contact between the manager and internal/external clients
- Maintain records of Director's contacts
- Screen calls, enquiries and requests, and deal with them when appropriate
- Follow up on directives
- Schedules meetings, appointments and take down minutes
- Handle requests and queries appropriately
- Make travel arrangements
Corporate Communications Division
BANK OF INDUSTRY-Nigeria
06.2012 - 04.2013
- Representing the Bank in Trade Fairs and conferences
- Management of corporate publications
- Secretarial/Administrative Duties
- Participating in the production of the Bank's Tv programme
- Participating in the preparation of Executive Management Committee (EMC) Meetings
- Public Enlightenment programmes on Small and Medium Enterprises(SMEs)
Corporate Communications Division (National Youth Service Corp)
BANK OF INDUSTRY-Nigeria
06.2011 - 06.2012
- Representing the Bank in Trade Fairs and conferences
- Management of corporate publications
- Secretarial/Administrative Duties
- Participating in the production of the Bank's Tv programme
- Participating in the preparation of Executive Management Committee (EMC) Meetings
- Public Enlightenment programmes on Small and Medium Enterprises(SMEs)
Corporate Communications Division (Industrial Attache)
BANK OF INDUSTRY-Nigeria
07.2010 - 06.2011
- Representing the Bank in Trade Fairs and conferences
- Management of corporate publications
- Secretarial/Administrative Duties
- Participating in the production of the Bank's Tv programme
- Participating in the preparation of Executive Management Committee (EMC) Meetings
- Public Enlightenment programmes on Small and Medium Enterprises(SMEs)
Industrial Attache
AFRICAN INDEPENDENCE TELEVISION (AIT) -Nigeria
10.2008 - 12.2008
- Participating in the production of 12 O'clock News
- News writing and Reporting
- News transcription
- Attending of seminars and conferences
Industrial Attache
BUSINESSDAY NEWSPAPER -Nigeria
10.2007 - 12.2007
- News writing and Reporting
- News Transcription
- Attending of seminars and conferences
- Conducting interviews
Education
BA - Mass Communication
Abia State University
04.2025
WAEC Certificate -
Millbank Hall Secondary School
01.2003
Skills
- Excellent Communication Skills
- Ability to learn fast even under pressure
- Ability to work with little or no supervision
- Ability to adapt and learn in a new environment
- Ability to co-ordinate and carry others along as a team
- Active listening skills
- Organization and management skills
Skills And Competence
- Excellent Communication Skills
- Ability to learn fast even under pressure
- Ability to work with little or no supervision
- Ability to adapt and learn in a new environment
- Ability to co-ordinate and carry others along as a team.
- Active listening skills
- Organization and management skills
Timeline
Customer Service Representative
BANK OF INDUSTRY-Nigeria
01.2019 - 01.2022
PA to the Executive Director SME
BANK OF INDUSTRY-Nigeria
05.2013 - 12.2018
Corporate Communications Division
BANK OF INDUSTRY-Nigeria
06.2012 - 04.2013
Corporate Communications Division (National Youth Service Corp)
BANK OF INDUSTRY-Nigeria
06.2011 - 06.2012
Corporate Communications Division (Industrial Attache)
BANK OF INDUSTRY-Nigeria
07.2010 - 06.2011
Industrial Attache
AFRICAN INDEPENDENCE TELEVISION (AIT) -Nigeria
10.2008 - 12.2008
Industrial Attache
BUSINESSDAY NEWSPAPER -Nigeria
10.2007 - 12.2007
BA - Mass Communication
Abia State University
WAEC Certificate -
Millbank Hall Secondary School