Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

KHALID NOWROZZADA

Aldie,VA

Summary

Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.

Work History

Office Manager

Sterling auto repairs
  • Organized physical files and digitized records so that any team member with access could easily update and retrieve them.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Increased customer satisfaction by using superior conflict resolution and problem-solving abilities.
  • Was in charge of CRM database, which included troubleshooting, maintenance, updates, and creation of reports.
  • Was able to resolve issues quickly and effectively, resulting in customer satisfaction.
  • Managed over 50 customer calls per day.

Truck Driver

DC Freight LLC
  • Kept accurate records by invoicing, processing payments, and keeping daily logs.
  • Inspected and repaired emergency equipment to ensure that it was safe to use mechanically.
  • Operated with caution and skill, safeguarding both company's and customers' interests to avoid accidents or delivery delays.
  • Improved customer relations by consistently delivering shipments on time and promptly resolving any issues.
  • Maintained clean, neat appearance in order to maintain professional company image throughout each shift.
  • Followed schedule while ensuring that shipment and pallet wrapping were done correctly.
  • Kept clean driving record by following all traffic laws, remaining cautious and alert in unfamiliar areas, and maintaining vehicle control at all times.

Wireless Sales Manager

Target Mobile
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Taught new associates how to operate cash register, including how to open it, conduct customer transactions, and balance drawer.
  • Effectively Communicating various wireless carriers plans, features, products and services to customers.
  • Growing division sales performance and other key metrics through sales, training and marketing promotions.
  • Demonstrated proficient product knowledge to customers and provided detailed product information.
  • Activated both contract and pre-paid wireless phones for 20 customers. per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.

Keyholder

Helzberg Diamonds
  • Began service consultations by asking open-ended questions to learn about customers' personal preferences and needs.
  • Counted registers, made deposits, and stored and filed all daily. paperwork as opened and close store three times per week.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Gave customers descriptions of products and services.
  • Communicated with customers on daily basis to learn about their needs, provide assistance, and gather feedback in order to improve operations.
  • Completed store opening and closing procedures.
  • Opened and closed store five days per week by counting registers, making deposits, and storing and filing all daily paperwork.

Education

Some College (No Degree) -

Northern Virginia Community College
Annandale, VA

High School Diploma -

Chantilly High School
Chantilly, VA
2012

Skills

  • Technical support
  • Scheduling
  • Technical troubleshooting
  • Software updates
  • Customer Service
  • Team Management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfactions.
  • File Management: Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation had been received and filed.



Timeline

Office Manager

Sterling auto repairs

Truck Driver

DC Freight LLC

Wireless Sales Manager

Target Mobile

Keyholder

Helzberg Diamonds

Some College (No Degree) -

Northern Virginia Community College

High School Diploma -

Chantilly High School

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KHALID NOWROZZADA