Alyssa Sandberg
Adelanto
Summary
Demonstrated competence and flexibility to function well in cross-cultural situations. Mature, responsible, and adaptable employee with a great work ethic. Enthusiastic and quick learner with an ability for great customer service. Empathetic and self-motivated with an eye for detail. Exceptional with written communication. Proficient in most Microsoft Office software.
Overview
6
6
years of professional experience
Work History
Home Health Aide
Contracted
Hesperia, CA
11.2023 - 01.2024
- Delivered empathetic in-home care and established rapport with client
- Administered medicines and prescriptions
- Noticed changes in health condition
- Provided transportation for medical appointments
- Provided basic housekeeping and cleaning
- Provided care and companionship overnight when needed
- Leveraged strong interpersonal communication skills to update and inform co-worker and family members in-person and via phone
- Helped patients maintain personal hygiene through grooming and and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry and linen changes, sweeping, vacuuming, and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Shelter Advocate
A Better Way/Victorville Domestic Violence Inc.
Victorville, CA
04.2023 - 12.2023
- Responsible for day-to-day supervision of the shelter and its residents
- Answered the 24-hour Domestic Violence Hotline
- Assisted with childcare
- Supported case management efforts, including staying informed of client goals and making sure client objectives are being met weekly
- Responsible for monitoring and recording accurate grant data for monthly reports and statistics
- Assisted with plans for Shelter purchasing such as supplies, food, restocking pantry, and household supplies
- Oversaw meals, meal preparation, and nutritional guidelines according to the CACFP requirements
- Transported clients to and from appointments as needed
- Participated in regular shelter staff meetings and monthly agency-wide meetings
- Contributed to the development of shelter policies and procedures, prioritizing client safety and wellbeing at all times.
- Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
- Maintained accurate documentation of client interactions, ensuring compliance with funding requirements and confidentiality guidelines.
- Enhanced safety for shelter residents through consistent monitoring of facility access and adherence to established protocols.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
- Conducted pre-screening activities to determine eligibility for supportive services.
- Conducted onboarding to acclimate participants to program philosophies and benefits.
Administrative Intern
Peacemakers For Korea
Daejeon, South Korea
10.2022 - 08.2023
- Supported the Director by writing, editing, proofreading, and speaking English transcripts for public speaking events and sermons
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Taught English to local children, including preparing lessons, and organizing and conducting activities while demonstrating effective communication through a language barrier
- Immersed in Korean language learning, cultural awareness and adaptation, including public transportation and apartment living
- Represented the organization at an informational booth at international conference
- Utilized administrative skills: budget planning, communication, and travel planning
- Raised required funds through public speaking, written communication, and social media outreach.
- Contributed to a positive work culture by actively participating in team-building activities, demonstrating enthusiasm for both individual and collective success.
- Demonstrated flexibility and adaptability when faced with changing demands, prioritizing tasks effectively to accommodate new challenges or responsibilities.
- Provided support for team projects and initiatives to contribute to team success.
Team Member
Cinemark
Victorville, CA
02.2021 - 10.2022
- Adept in conflict management and resolution
- Greeted Guests with a smile in a timely and professional manner
- Operated Cinemark’s POS system for all transactions completed on the assigned register, including proper cash balancing, distributing correct inventory and tickets associated with each sale, properly logging off when away from the register, reporting any concerns to management (including unauthorized use of assigned register), etc
- Properly utilized Personal Protective Equipment while completing position-specific tasks
- Verified tickets at the podium and directs Guests to an auditorium
- Ensured tickets were sold in accordance with the MPAA rating system, studio admittance policy, and company policy
- Provided pricing, movie, special event, alternative movie selections, and general theatre information
- Conducted theatre inspections to monitor movie presentation and sound quality, watch for film and content theft and help maintain a safe quality environment within the auditoriums
- Kept theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)
- Prepared food and properly operated cooking, warming, and popping equipment
- Consistently wiped down and sanitized Guest services areas, countertops, point of sale equipment, PCI equipment, microphones, windows, ticket printers, kiosks, counters, card readers, terminals, counterfeit detectors, door handles, faucets, and any other areas that were highly touched by a Guest or Team Member
- Complied with all local, state, and federal food safety laws
- Monitored safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reported them to management
- Instructed and calmed Guests in the event of an emergency
- Assisted with all opening and closing duties as assigned by management
- Mentored and instructed new hires.
- Developed strong cooperative relationships with coworkers and managers.
Social Media Assistant
New Life Chapel
Hesperia, CA
05.2020 - 05.2021
- Created engaging content to keep social media channels updated and on brand.
- Managed Facebook and Instagram content to keep brand messages consistent.
- Boosted customer engagement through regular posting of relevant and interactive content on various social media platforms.
- Elevated the user experience by responding to comments, messages, and inquiries promptly and professionally.
- Collaborated with marketing teams to align social media efforts with overall marketing strategies.
- Created content strategies for digital media.
Book Seller
Barnes and Noble
11.2020 - 01.2021
- Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.
- Communicated specific product needs to managers to ensure the store is stocked appropriately with in-demand titles and customer requests
- Increased store revenue by effectively managing inventory and promoting special offers and discounts.
- Recovered the selling floor during each shift by, gathering and restocking items, straightening bookcases, maintaining tables in the Café, maintaining restroom cleanliness, and performing other store housekeeping tasks
- Supported a positive work environment by collaborating with team members to achieve collective goals.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Provided exceptional customer service through active listening, addressing concerns promptly and professionally.
- Supported and promoted business development sales and in-store events
- Adhered to all inventory and loss prevention standards
- Helped orient new booksellers, ensuring a smooth acclimation to the store and bookselling culture.
Student assistant
Life Pacific University
San Dimas, CA
08.2017 - 09.2019
- Increased department productivity through effective time management and prioritization of tasks
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Enhanced office efficiency by organizing and maintaining files, records, and resources
- Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Performed clerical tasks such as distributing mail and photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Facilitated a positive learning environment by providing support services to students with disabilities or accommodations needs.
Administrative Assistant
Living Way Fellowship
Highlands Ranch, CO
05.2019 - 08.2019
- Developed, formatted, edited written content and finalized a devotional booklet for 300+ leaders and children at a children’s camp using Microsoft Word
- Carried out administrative duties including helping organize events, information, and supplies while also collaborating with multiple departments of the church.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Assisted coworkers and staff members with special tasks on a daily basis.
Education
No Degree - Bible And Theology
Life Pacific University
San Dimas, CABachelor of Arts - Communications
California Baptist University
Riverside, CA12.2021
Skills
- Patient Care
- Documentation
- Case Management
- Client Advocacy
- Multicultural Sensitivity
- Oral and written communication
- Client Engagement
- Customer Service
Volunteer Work
Volunteer, International Hope Center: Hamtramck, Michigan, USA (July 23-31, 2022) Demonstrated effective communication through public speaking. Practically applied cross-cultural skills within a diverse cultural environment. Grew in community development and training skills. Prepared and participated in ESL class for local children and women.
Service project, Foursquare Children of Promise: Phnom Penh, Cambodia (June 2016, July 2018) Worked in an orphanage while painting and building fences. Interacted with children and orphanage “parents.”
Volunteer, Inner-City Service Trip: Los Angeles, California, USA (October 20-22, 2018) Camped out on the rooftop of Union Rescue Mission in Skid Row, Los Angeles. Volunteered with meal prep and served meals. Learned about the city’s history, housing, and gentrification problems, especially concerning Skid Row.
Youth leader, New Life Chapel: Hesperia, California, USA (2015-2017) Assisted in-service preparation. Peer mentor. Cabin Leader role at various summer and winter camps.
Timeline
Home Health Aide
Contracted
11.2023 - 01.2024
Shelter Advocate
A Better Way/Victorville Domestic Violence Inc.
04.2023 - 12.2023
Administrative Intern
Peacemakers For Korea
10.2022 - 08.2023
Team Member
Cinemark
02.2021 - 10.2022
Book Seller
Barnes and Noble
11.2020 - 01.2021
Social Media Assistant
New Life Chapel
05.2020 - 05.2021
Administrative Assistant
Living Way Fellowship
05.2019 - 08.2019
Student assistant
Life Pacific University
08.2017 - 09.2019
No Degree - Bible And Theology
Life Pacific University
Bachelor of Arts - Communications
California Baptist University