Pamela Okechukwu
Summary
Results-driven Operations Manager with 9 years of experience in optimizing processes, increasing efficiency, and maximizing productivity within various industries. Proven track record of leading cross-functional teams to achieve operational excellence and meet strategic goals. Skilled in implementing innovative solutions, streamlining workflows, and reducing costs. Adept at developing and implementing policies, procedures, and systems to enhance operational performance. Strong leadership, communication, and problem-solving abilities to drive continuous improvement and drive business success.
Detail-oriented and analytical Underwriting Assistant with 10 years of experience in the commercial insurance industry. Skilled in reviewing and analyzing policy applications, conducting risk assessments, and assisting underwriters in evaluating insurance policies. Proficient in using underwriting software and maintaining accurate records. Strong communicator with the ability to liaise effectively with clients and internal teams. Seeking to leverage my expertise to support underwriting operations and contribute to the success of a dynamic insurance company.
Overview
22
22
years of professional experience
Work History
Operations Manager, E&S Property
AXIS U.S. Insurance
06.2015 - 06.2024
- Manage 12 Underwriting Assistants, the workflow. Conducted performance and salary compensation.
- Implement training programs for employees, maintain office policies and procedures. Conducted bi-weekly staff team meetings.
- Maintain attendance records, approve timesheets and requests for time off.
- Communicate with diverse teams, build rapport and long-term relationships to achieve service level agreement and customer satisfaction.
- Identify opportunities for improvement in workflow procdures. Introduce recommendations for change.
- Research, analyze & compile data for requested reports to Senior Management.
- Interview, hire and train new employees. Mentor and aid in progress towards personal goals. Offer continued education and training as employees move to senior level postions.
- Liaison between Underwriting and Operations. Conduct monthly meetings with Senior Management on company best practices, provide status of the work and future action within the business unit.
- Identify opportunities of improving the customer experience and/or business process. Identify opportunities to streamline processes, eliminate redundacies and handoffs, improve efficiency and customer service.
Sr. Underwriting Assistant, E&S Property
AXIS U.S. Insurance
06.2005 - 06.2015
- Pre-screen and alalyze risk information to ensure completeness and accuracy for new and renewal business.
- Partner with underwriters on quoting and binding New and Renewal business yeilding $30 million in policy premium based on regulatory standards for Primary, Excess, DIC, Quota Share, Broker Manuscript & AXIS Proprietary products.
- Prepares loss summaries, exposure history, Catastrophe Management modeling, and Facultative Reinsurance. Obtain manuscript and underlying policy forms, reinsurance certificaes for accuracy and prepares reinsurance layoff sheets.
- Make direct cintact with brokers and their assistancts including participating in meetings and visits as required. Respond timely to brokers request, accounting, underwriting, and opertion on account related matters to resolve account discrepancies.
- Process endorsements, manually issue policies and construct underwriting files.
- Manage multiple policy logs and various reports to ensure timely review for Middle and Senior Management Team.
- Collaborate with Management and Operational Transformation Projects including standardizing procedures for E&S Property countrywide.
Marketing Assistant, Equine Underwriting
Berkley Underwriting Partners, LLC/General Star Management
05.2002 - 02.2005
- Reviewed applications, correspondence, new business and renewals for completeness and accuracy. Secures necessary information for quotes, policies and endorsements.
- Maintained service standards of issuing new and renewal farm owner package policies for two Underwriters within 30 days of receipt.
- Assited in training other assistants in all aspects of Marketing Assistant responsibilites.
- Improved positive client relationships by responding to client calls and written communicaition within 24 hours hours.
- Managed Direct Billing. Responsible for forwarding checks to IMSG lock box and posted payments.
- Created and maintained pending list and tracking system of package policies for underwriting action.
- Trained Atlanta Facilities employees on Lotus Notes workspace. Responsible for setting up a manageable workspace which saved time and improved efficiency.
Commercial Account Executive, Middle Market
Fireman's Fund Insurance Company
04.2009 - 05.2002
- Managed risk management, pricing and sales of Middle Market products and services for new and renewal business in order to return a profit on multi-line business including Property, General Liability, Auto and Workers Compenstaion.
- Accoutable for team's book management, agency/producer management and profitable growth results.
- Controlled renewal processing, decision making and problem solving on accounts in conjuction with the Underwriter. Worked independently as well as in a team environment.
- Processed endorsements and cancellations that fall within the parameter of the Account Executive's referral guidelines.
- Services Commercial Multi Lines Accounts for two underwriters that included Hospitals, Municipalities, and Schools.
- Cultivated strong relationships with key decision makers within client organizations to understand their business needs and provide tailored solutions
- Collaborated with internal teams to ensure seamless implementation of customer solutions and deliver exceptional service
- Stayed current on industry trends and competitive landscape to identify new business opportunities and drive market expansion
- Provided proactive client support, resolving issues in a timely manner and ensuring high levels of client satisfaction and retention
- Collaborated with internal teams to customize solutions and deliver tailored proposals that addressed clients' specific needs and objectives
Education
Phillips College of Business, Courses in Secretarial Science
Columbus, GA03-1983
Columbus High School
Columbus, GA08-1981
Skills
- SkillPath Seminar - Leadership and Team Building Conference
- Proficient in prioritizing and coordinating multiple tasks in a fast-paced environment
- Advanced written and verbal communication; strong analytical skills
- Committed professional; proactive leader who works well with with others to achieve a common goal
- Acts with integrity, readily provide and solicit feedback, actively share information, communicates honestly and openly
- Accept accountability for actions and results and meet commitments and deadlines
- Change agent Anticipate and embrace change Willingly considers new ideas and approaches, demonstrate flexibility
Accomplishments
Certificate of Achievement in recognition of successful completion of multi lines underwriting classes for GL, Auto, Property & Workers Compensation by Allianz School of Underwriting. Allianz School of Underwriting June 2001
Timeline
Operations Manager, E&S Property
AXIS U.S. Insurance
06.2015 - 06.2024
Commercial Account Executive, Middle Market
Fireman's Fund Insurance Company
04.2009 - 05.2002
Sr. Underwriting Assistant, E&S Property
AXIS U.S. Insurance
06.2005 - 06.2015
Marketing Assistant, Equine Underwriting
Berkley Underwriting Partners, LLC/General Star Management
05.2002 - 02.2005
Phillips College of Business, Courses in Secretarial Science
Columbus High School
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