Ebelin Figueroa

• Ensured compliance with company policies and procedures regarding customer service.
• Managed daily operations of front office including reception area.
• Conducted data entry of customer information into the system database.
• Processed customer payments and invoices accurately and promptly.
• Assisted body shop technicians with ordering parts from suppliers as needed.
• Prepared estimates for customers based on damage assessment reports from technicians.
• Created weekly and monthly reports on sales activities for management review.
• Verified accuracy of repair orders before submitting them to insurance companies.
• Maintained contact with customers throughout the repair process to ensure satisfaction.
• Performed regular follow-ups with customers after repairs were completed.
• Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
• Engaged with customers to resolve escalated issues, discuss, and arrange payment schedules, facilitate sales and support customer satisfaction objectives.

My role as a Service Manager is to be responsible for day-to-day restaurant operations and leading a successful shift.

• Creating an extraordinary dine-in and take-out experience.
• Ensuring great and safe cash handling.
• Growing sales through marketing strategies.
• Ensuring proper deployment of employees, scheduling, and bookkeeping.
• Recruiting, interviewing, and hiring potential employees.
• Setting new hires up for success with excellent orientations and clear training plans.
• Managing PnL (profit n loss) and performing cash and operating audits.
• Preparing, ordering, and maintaining inventory of all food supplies.