Ebelin Leathers
Wesley Chapel,FL
Summary
To obtain long term employment with a well-established company where I may utilize my current skills and acquire new skills
Overview
21
21
years of professional experience
Work History
Accounts Assistant
Alpha Industrial Supplies
Tampa
08.2007 - Current
- My job includes responsibilities covering data entry, advertising, payment processing, answering phones, and servicing clients at a fast pace.
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Expedited invoice processing with effective communication between internal departments and external vendors.
Customer Service Assistant
RMR Designs
Tampa
06.2003 - 08.2007
- Customer service focused with responsibilities of tracking logistics, establishing forecast, answering phones, and maintenance on key accounts.
Education
Patient Care Technician -
Concord Career Institute
04.2003
High School Diploma -
Hillsborough Highschool, Tampa
06.2002
Skills
- Customer Service Oriented
- Self-Starter
- Excellent Communication Skills
- Ability to multitask
- Motivated
- Fast Learner
- Bilingual in Spanish
- Punctual
- Goal Oriented
- Team Player
- Telephone Etiquette
- Customer Relationship Management (CRM)
Timeline
Accounts Assistant
Alpha Industrial Supplies
08.2007 - Current
Customer Service Assistant
RMR Designs
06.2003 - 08.2007
Patient Care Technician -
Concord Career Institute
High School Diploma -
Hillsborough Highschool, Tampa