Ebelin Nieves
Bethlehem,PA
Summary
Positive and upbeat administrative team member with exceptional interpersonal and conflict management skills. Experienced in administrative and customer-facing roles, with a strong background in data entry, payment processing, and advanced use of Oracle Program. Fluent in Spanish. Committed and hardworking, with a proven track record in processing transactions and providing excellent customer assistance. Dedicated professional focused on resolving issues and answering customer questions. Creative problem-solving abilities and expertise in customer service contribute to the team's success.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Cashier/ Title Clerk
LEHIGH VALLEY AUTO AUCTION
05.2011 - Current
Penndot Advanced Title and Registration Training
Inbound/Appointment Clerk
UPS FREIGHT/ TFORCE FREIGHT
06.1999 - Current
- Set appointments with customers based on individual convenience.
- Managed high call volumes while maintaining a professional demeanor, demonstrating excellent multitasking abilities under pressure.
- Maintained a comprehensive knowledge of company services, offerings, and policies to provide accurate information and guidance to clients during appointment booking interactions.
- Provided accurate information and answered any questions regarding services or products.
Reservations Agent
Travel Impressions
08.1993 - 07.1998
Education
High School Diploma - Prep
Freedom High School
Hospitality -
Northampton County Community College
Certificate - Business Management
Northampton Community College
Skills
- Work well with others in a team environment
- Communicate well with people both in and outside of the company
- Process information effectively and efficiently
- Prioritize work when needed
- Learn quickly and very self-motivated
- Manage time effectively
- Good people skills and phone etiquette
- Some Computer Skills (MS Word, Excel)
- Customer Service and Assistance
- Customer Relationship Management
- Answering Customer Questions
- Conversant in Spanish
- Adaptable and Flexible
- Work Ethic and Integrity
- Time management skills
Certification
Management Certificate, 09/2019
Accomplishments
- Completed manager training program.
- Trained and mentored employees.
Timeline
Cashier/ Title Clerk
LEHIGH VALLEY AUTO AUCTION
05.2011 - Current
Inbound/Appointment Clerk
UPS FREIGHT/ TFORCE FREIGHT
06.1999 - Current
Reservations Agent
Travel Impressions
08.1993 - 07.1998
High School Diploma - Prep
Freedom High School
Hospitality -
Northampton County Community College
Certificate - Business Management
Northampton Community College
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