Ebenezer Guttenbell
Newark,CA
Summary
Results-driven HVAC operations leader with proven success leading teams, improving performance, and delivering exceptional customer experiences. Experienced in employee development, operational excellence, cross-functional collaboration, and achieving safety, quality, and financial objectives. Passionate about building high-performing teams and driving business results.
Overview
16
16
years of professional experience
Work History
Production Manager
Service Champions Heating & Air Conditioning
San Jose, CA
02.2025 - Current
- Lead a high-performing operations team responsible for delivering exceptional client experiences while balancing employee development, operational efficiency, and business profitability.
- Coached and developed frontline technicians through performance management, training, and accountability initiatives, enhancing technical excellence and client retention.
- Build and maintain a culture focused on safety, accountability, employee engagement, and continuous improvement while developing future leaders within the organization.
Operations Manager & Cryogenic Extraction Operator
Rubber Rock Inc.
Oakland, CA
10.2023 - 01.2025
- Directed and streamlined operations across multiple roles, achieving a 30% reduction in staffing costs while maintaining high productivity.
- Optimized cryogenic extraction workflows, increasing production yield by 20% and reducing downtime by 15%.
- Built strong client relationships, resulting in exclusive partnership inquiries and maintaining a 100% client satisfaction rate.
Training and Development Specialist (Instructor)
United States Army
Fort Moore, GA
11.2020 - 08.2023
- Earned 'Instructor of the Cycle' recognition for excellence in curriculum design and impactful delivery.
- Delivered over 800 training sessions, improving operational readiness metrics by 30%.
- Mentored and developed future leaders, leading to a measurable improvement in team performance.
Maintenance Coordinator
Alliance FS
Fort Moore, GA
02.2022 - 08.2022
- Conducted routine inspections, identifying proactive maintenance solutions that reduced downtime by 15%.
- Conducted routine inspections, identifying proactive maintenance solutions that decreased downtime by 15%.
- Managed HVAC, electrical, plumbing, and painting services, achieving consistent quality and efficiency standards.
Operations Leader (Platoon Sergeant)
United States Army
Fort Cavazos, TX
06.2010 - 11.2020
- Directed operations for 45 personnel, achieving mission success through strategic planning and effective resource allocation.
- Managed equipment and personnel logistics, ensuring 100% operational readiness for mission-critical objectives.
- Developed operational strategies that increased project efficiency and improved outcomes.
Education
Bachelor of Science - Business
University of Phoenix
08-2026
Skills
- Operations management
- Production planning
- Scheduling systems
- Quality assurance
- Continuous improvements
- Staff management
- Team development
Accomplishments
- Created and led voluntary twice-weekly NATE certification study groups, mentoring technicians through the certification process and helping four installers achieve NATE certification, strengthening technical expertise, employee development, and overall team performance.
- Developed a strong, adaptable installation team by prioritizing continuous cross-training, enabling technicians to broaden their skill sets, support multiple work types, and improve department effectiveness.
- Established a customer-first mindset across the installation team through coaching, communication, and quality standards, helping improve customer satisfaction and build lasting trust.
Timeline
Production Manager
Service Champions Heating & Air Conditioning
02.2025 - Current
Operations Manager & Cryogenic Extraction Operator
Rubber Rock Inc.
10.2023 - 01.2025
Maintenance Coordinator
Alliance FS
02.2022 - 08.2022
Training and Development Specialist (Instructor)
United States Army
11.2020 - 08.2023
Operations Leader (Platoon Sergeant)
United States Army
06.2010 - 11.2020
Bachelor of Science - Business
University of Phoenix