Ebenezer Imwonwa
Everett,USA
Summary
Solid background in providing technical support and troubleshooting IT issues. Successfully managed and resolved complex technical problems, enhancing user satisfaction and system efficiency. Demonstrated expertise in software installation and network configuration, coupled with strong analytical and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Computer Support Specialist
Urban League Metropolitan Seattle
03.2023 - Current
- Installing and configuring computer hardware operating systems and applications
- Troubleshooting problems and provides advanced support for servers, storage, routers, firewalls, computers, and printers as necessary
- Maintains tracking system of electronic equipment owned by the company and approves the issuance of the same equipment when and where one is needed
- Knowledge of TCP/IP, DHCP, DNS Protocols, Server configuration routines, routers and switching technology, and advanced troubleshooting skills for network and server-related problems
- Assist employees with authentication, security, and account-related issues via ticketing system
- Utilized Office 365 admin center / Intune/Entra for user management, device management and creating user profiles, password resets, and offboarding accounts of former company employees
- Microsoft Intune to deploy applications and manage policies on company-owned devices/BYD
- Proficiency in managing Apple and Verizon MDM systems
- Proficiency in software deployment, backend patching, and remote administration
Desktop Support Specialist
Aviation Technical Services
04.2019 - 11.2022
- Installed and configured hardware, software, and network components according to established standards
- Troubleshot hardware and software issues and identified solutions to resolve problems quickly
- Assisted with the setup of new computer systems as needed for end users
- Resolved printer-related issues by troubleshooting print jobs, installing drivers, and replacing parts when necessary
- Configured networks including setting up routers, switches, firewalls, and wireless access points
- Performed daily maintenance of computer systems to keep network processes fluid
- Installed and performed minor repairs to hardware, software, or peripheral equipment
Computer Repair Technician
CSAT
01.2017 - 04.2019
- Company Overview: Houston, TX
- Repairs laptop or desktop units according to requirements, using hand or power tools and measuring devices
- Reassembles computers after making repairs or replacing parts
- Installs and configures new equipment, including operating software or peripheral equipment as required
- Reads and researches specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustments
- Maintains repair parts inventories and places order for any additional parts needed for repairs
- Houston, TX
Education
BAS - Cybersecurity And Information Management
Central Washington University
07-2026
AAS - Information Technology
Everett Community College
Everett, WA12-2024
Skills
- Remote support
- Software installation
- Printer setup
- Network configuration
- Wireless networking
- IT documentation
- Security protocols
- Maintenance scheduling
- Application support
- Hardware repair
- Software updates
- Backup management
- Mobile device support
- System diagnostics
- Data recovery
- Virus removal
- Server administration
- Operating systems expertise
- Helpdesk management
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Microsoft windows and office
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Network support
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Remote technical support
- Decision-making
- Relationship building
- Help desk support
- Desktop support
- Friendly and patient
- Troubleshooting network issues
- Team building
- Task prioritization
- Technical issues analysis
- Self motivation
- Hardware and software repair
- Technical troubleshooting
- Interpersonal skills
- Analytical thinking
- Customer service expert
- Hardware installation
- Highly professional
- Computer diagnostics
- Risk assessment
- Professionalism
- Customer communication and empathy
- Interpersonal communication
- Device installation
- Time management abilities
- Application installations
- System maintenance
- Hardware and software configuration
- LAN/WAN
- Equipment inspection
- Technical communication
- Employee computer support
- Tracking and documentation
- System configuration
- Hardware diagnostics
- User support
Certification
- CompTIA A+, 2023
- CompTIA Security+, 2023
- CompTIA Network+, 2023
- CompTIA CYSA+, 2024
Languages
English
Native or Bilingual
Timeline
Lead Computer Support Specialist
Urban League Metropolitan Seattle
03.2023 - Current
Desktop Support Specialist
Aviation Technical Services
04.2019 - 11.2022
Computer Repair Technician
CSAT
01.2017 - 04.2019
- CompTIA A+, 2023
- CompTIA Security+, 2023
- CompTIA Network+, 2023
- CompTIA CYSA+, 2024
BAS - Cybersecurity And Information Management
Central Washington University
AAS - Information Technology
Everett Community College
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