EBENEZER KWAKU ACQUAH
North Las Vegas
Summary
Dynamic professional with extensive experience at Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, excelling in ERP software and SAP. Proven ability to streamline operations and enhance client services through effective communication and meticulous record-keeping. Adept at managing complex projects while fostering collaborative team environments. Committed to delivering exceptional results and optimizing processes.
Overview
11
11
years of professional experience
Work History
Package Handler
Fed Ex Ground
Henderson
10.2025 - Current
- Sorted packages by size and destination for efficient processing.
- Operated conveyor belts to move packages to designated areas.
- Followed safety protocols to ensure a secure working environment.
- Loaded and unloaded delivery trucks with precision and care.
- Collaborated with team members to meet daily operational goals.
Retail Sales Associate
Burlington
Las Vegas
10.2025 - Current
- Maintained organized displays to enhance product visibility and accessibility.
- Operated cash register, processed transactions, and handled customer payments.
- Stocked shelves with new inventory and ensured proper labeling of products.
- Collaborated with team members to create a welcoming shopping environment.
- Helped customers by answering questions and locating merchandise.
Data Processing Officer
Neurovoc Africa
11.2024 - Current
- Entering data from source documents into databases
- Checking source documents and entered data for accuracy, completeness, and correctness
- Identifying and rectifying any data entry errors, discrepancies, or incomplete information
- Maintaining and updating existing records, including customer accounts or other internal files.
- Organize Records: Sorting, filing, and organizing both digital and physical documents and records for easy access and retrieval.
- Maintaining and updating company databases and data management systems.
Administrative Officer & Client Services
Perspective Family Eye Care
Brooklyn
06.2024 - 04.2025
- Office Management
- Receiving and welcoming clients
- Taking client booking Online and via Calls
- Responding to Client request and enquiries and ensuring the needed feedback are provided
- Insurance verification and Billing
- Receiving payments, Payment application and account processing of client
- Inventory and Stock management
- General administrative functions
Administration Coordinator / Operations
Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
06.2014 - 06.2024
- Provision of support and advisory service for the day-to-day running of the general scope of work and administration
- Preparation of reports review evaluation matrix and concept document for major project implementation and daily running of the office.
- Develop, review operational policies and procedures and ensure their implantation.
- Having a keen eye on budgets and budgetary allocation changes. And prudent spending for cost minimization.
- Records Keeping monitoring and filing
- Undertaking diplomacy engagements with stakeholders and major partners
- Conducting procurement related task of goods and Services for project implementation, service contrast and the management of vendor documentation
- Communicating processes and serving as an interface between relevant parties (internal and external clients)
- Clearing imported goods, customs exemptions (Project materials and personal effects of qualified colleagues)
- Liaising with clearing agent on shipments outward and receipt of importation and filing for cost processing.
- Storekeeping and inventory management.
- Management and storage of importation.
- Inputting of Contract and order into SAP
- Procurement of services contracts with hotels for meetings and seminars implementation
- Conducting audit of new vendors and the renewal of service agreement with the GIZ hotels vendor list.
- Negotiating partnership agreements for corporate hotel rates annually
- Organizing and facilitating workshops and training (reservation of accommodation and conference facilities)
- Facilitating the travel arrangement and details of staff on duty trips (Local and international)
- Ticketing and hotels Reservation
- Facilitation of transport arrangements for inland travel and airport shuttle/transfers
- Facilitating the arrival and departure travel details of colleagues at the start and end of contract.
- Liaise directly with approved travel agency/consultant and airline on related issues of: - travel insurance, ticketing, visa requirements etc
- Ensure the signing and renewal of yearly corporate agreements with airlines and the biannual renewal and tendering processes for travel consultants and agencies
- Inputting of Contract and order into SAP
Customer Experience Specialist
Kempinski Gold Coast Hotel
Accra
01.2021 - 01.2024
- Hotel Front Desk Experience.
- Providing a warm, friendly, and professional first impression to all arriving guests.
- Responding to phone calls and in-person questions about hotel amenities, local attractions, and services.
- Assisting guests with special requests, such as luggage assistance, arranging taxis, or booking restaurants.
- Taking, managing, and coordinating reservations, including cancellations and changes, via phone, online, or in person.
- Efficiently checking guests in and out, assigning rooms, and issuing room keys.
- Handling cash, credit card payments, and other billing-related inquiries.
- Providing accurate and up-to-date information about the hotel's facilities, services, and local attractions to guests.
- Collaborating with housekeeping and maintenance to ensure rooms are ready, and any maintenance issues are addressed.
- Assisting with planning special events, like weddings and business conferences.
Education
Master of Arts (MA) - Leadership and Organizational Governance
University of Ghana Business School
Accra Ghana01.2020
Bachelor of Art - Social Sciences, Information Studies, Political Science
University of Ghana
Accra Ghana01.2010
Senior Secondary School Certificate Examination (SSSCE) - General Art
Adisadel College
Cape-Coast01.2005
Skills
- ERP software and business solutions
- SAP and QuickBooks
- Revolution HER
- Master scheduling
- Microsoft Office Suite
References
Available on request
Timeline
Package Handler
Fed Ex Ground
10.2025 - Current
Retail Sales Associate
Burlington
10.2025 - Current
Data Processing Officer
Neurovoc Africa
11.2024 - Current
Administrative Officer & Client Services
Perspective Family Eye Care
06.2024 - 04.2025
Customer Experience Specialist
Kempinski Gold Coast Hotel
01.2021 - 01.2024
Administration Coordinator / Operations
Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
06.2014 - 06.2024
Master of Arts (MA) - Leadership and Organizational Governance
University of Ghana Business School
Bachelor of Art - Social Sciences, Information Studies, Political Science
University of Ghana
Senior Secondary School Certificate Examination (SSSCE) - General Art
Adisadel College