Ebenezer Kwarteng

Delivery Specialist

Lyft

05.2022 - Current

Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
Coordinated consistent on-time deliveries of damage-free goods.
Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
Reduced vehicle downtime with regular maintenance checks, ensuring optimal functionality and reducing repair costs.
Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting customer expectations.
Documented all delivery transactions accurately, contributing to efficient inventory management practices.
Directly interacted with customers to deliver mail, packages, and ordered goods.
Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.
Managed time effectively by prioritizing tasks based on urgency and importance, maximizing daily productivity levels without compromising quality standards set forth by the company policy guidelines.
Contributed to sustainable business practices by consolidating deliveries whenever possible, reducing fuel consumption and overall carbon footprint.
Ensured the safety of delivered items by properly securing and handling packages during transport.
Streamlined package pick-up procedures from local drop-off points which consistently reduced waiting time for customers.
Assessed vehicle for damage after each shift and kept it properly cleaned and maintained.
Utilized technology effectively for real-time updates on package statuses, ensuring constant communication between dispatchers and customers.
Conducted thorough pre-and post-trip inspections of vehicles to guarantee compliance with safety regulations and prevent potential issues on the road.
Maintained excellent driving record by adhering to traffic rules and regulations, contributing to overall company reputation.
Followed company policies and procedures during shift.
Obtained signatures from customers upon delivery of goods.
Safely loaded items into delivery vehicle to minimize damage while in transit.
Operated vehicle safely in highly congested areas with no traffic violations.
Reported customer questions, issues and complaints to management.
Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Tracked delivery information, mileage, and fuel use while on shift.
Delivered packages to customer doorsteps and business offices.
Maintained clean and orderly appearance while on shift.
Verified load against delivery ticket before beginning every shift.
Kept detailed records of deliveries and money received from customers.
Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Inspected load security and checked for damages.
Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Successfully avoided time delivery delays by carefully planning best routes.
Minimized company liability and risks to loads by obeying traffic laws.
Loaded and unloaded various delivery vehicles with correct order and balancing.
Completed on-time deliveries by choosing best and most efficient routes.
Loaded truck and properly secured items to prevent damage for deliveries.
Fostered positive working relationships with regular customers.
Drove truck in urban and rural areas to expertly make high volume of deliveries.
Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Protected people and equipment from hazardous materials by using correct procedures.

Summary

Overview

Work History

Delivery Specialist

Education

Bachelor Of Science - Anesthesia

Skills

Certification

Timeline

Delivery Specialist

Bachelor Of Science - Anesthesia

Similar Profiles

Theresa PalmerTheresa Palmer

Siarhei YevetsSiarhei Yevets

Noe AcostaNoe Acosta

KRYSTAL FOSTERKRYSTAL FOSTER

Tyler MyrieTyler Myrie