Ebenezer Ntiamoah
Kansas City,MO
Summary
Meticulous System Administrator with experience in local system and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills with ability to explain technical concepts to non-technical audiences. Focused on performance optimization and technical improvements with understanding of cost-effective decision making and usability. Certified in A+ and CCNA with over 7 years in large-scale distributed network environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
System Administrator
Ipg Photonics Corporation
04.2015 - Current
- Implemented corrective plans of action for network performance issues including availability, utilization, and latency.
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Installed and upgraded internal and third party software.
- Configured, tested and maintained LAN network equipment to achieve.
- Made recommendations regarding information technology infrastructure overhauls.
- Completed reports detailing network and systems performance, costs and downtime issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Provided second-level support for all server class systems.
- Worked with users to determine areas of technology in need of improved usability.
- Diagnosed and executed resolution for all network and server issues.
- Drove operational improvements which resulted in savings and improved profit margins.
- Monitored social media and online sources for industry trends.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained excellent attendance record, consistently arriving to work on time.
Consultant
Fi Consulting
01.2013 - 12.2014
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Contributed to success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
- Authored detailed work plans to meet business priorities and deadlines.
- Took detailed notes and kept records of program and performance progress, education initiatives and leadership.
- Oversaw purchases of Network equipment and software.
- Created implementation methodologies to control project costs and meet deadlines.
- Installed, maintained, upgraded and patched storage systems.
- Negotiated agreements, resulting in cost saving.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Made recommendations regarding information technology infrastructure overhauls.
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
- Diagnosed and executed resolution for all network and server issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Designed and evaluated WAN and LAN connectivity technologies.
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, effieinct implementation and comprehensive support.
IT Technician
Capital Vacations
01.2011 - 12.2013
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Managed system-wide operating system and software deployments, as well as related software upgrade problems.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Utilized pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behavior at boundary limits of all operations.
- Configured hardware, devices and software to set up work stations for employees.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Executed various techniques, to maintain servers and systems, keeping networks fully operational during peak periods.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.
- Patched software and installed new versions to eliminate security problems and protect data.
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
IT Instructor
Lincoln Tech
02.2006 - 12.2010
- Planned and implemented curriculum to teach up-to-date technology to students.
- Facilitated computer lab for people from beginning to advance computer use and designed appropriate and specialized lesson plans.
- Maintained inventory and upkeep for network devices and computers.
- Set up computers and networking systems and delivered step-by-step instructions on basic use.
- Emphasized web etiquette and practical applications of technology for professional use.
- Attended professional development technology courses to increase knowledge base and learn new information.
- Monitored social media and online sources for industry trends.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained excellent attendance record, consistently arriving to work on time.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Education
Higher National Diploma (HND) - Electrical Electronics
Lagos City Polytechnic
Ikeja, Lagos10.2014
Compitia Certification (A+) Compitia - Computer Certification
Cisco Academy
Zaria2009
Ordinary National Diploma (OND) - Electrical Electronics
Kwara State Polytechnic
Ilorin1999
CCNA
Cisco Academy Zaria
Zaria04.2006
Skills
- Technical analysis
- Infrastructure planning
- Servers Expertise
- Hardware Knowledge
- System Development and Administration
- System upgrades
- Data collection and analysis
- Programming
- Technical Support
- Operating systems
- Hardware and software installation
- Product development
- Technical specifications
- Troubleshooting
- Technical writing
- Program installations
- User support
- Customer service
- Project Management
- Operational improvement
- Team building
- Project organization
- MS Office
- Team management
- Supervision
- Business operations
- Problem resolution
- Budgets
- Communications
- Process improvement
- Relationship development
- Organization
Accomplishments
- SEAP MICROFINANCE INSTITUTE, ILORIN, (SYSTEM ADMINISTRATOR/COMPLIANCE OFFICER) 2015-Till Date Achievements Network Maintenance, Computer/Laptop Maintenance, User Authorization, Setting up of JAMB CBT Centers Creation of Branches, Group and Users, Branch Merging and Splitting, Data entry, Use of Operating Systems (Windows Xp,2000,7,8 and 9), Setting Up Of Routers & Switches, Networking of Computers, Conforming with Microfinance industry policies.
- Use of computers to Audit Accounts.
- Improving the productivity of the organization, Calculation of PAR and recommendation based on the calculation, Strategic Consulting, including business plan & sales strategy development, Instruction on workstation setup for prevention of eyestrain, repetitive strain injuries, and back pain, Give onsite and online classes.
- ALPHA OPHRAH NIGERIA ENTERPRISES, ILORIN, KWARA STATE (CONSULTANT) 2013-2014 Achievements Managing of company projects, IT consultancy, Supervision of Projects, Training of Staffs, Compilation of Report for the MD, Implementation of Improvement Methods, Training of Clients, Computer Maintenance.
- SEAP MICROFINANCE INSTITUTE, ILORIN, KWARA STATE.
- (IT OFFICER) 2011-2013 Achievements Computer Cloning, Repair and Maintenance, Cisco Router Configuration, setting up of Wi-Fi, Installation of Operating System, Installation of Application Software, Setting up of Cybercafés, Cable Networking, Visual Basic programming, Installation and Maintenance of Printers, Training of Staffs, Training of clients.
- DYNATECH SOLUTIONS, ILORIN.
- (CONSULTANT AND INSTRUCTOR) 2006-2010.
Certification
- CompTIA A+ Technician
- CCNA (Cisco Academy ABU Zaria)
- Google Certified Digital Marketer
- Digital Transformation (interswitch Dubai)
Timeline
System Administrator
Ipg Photonics Corporation
04.2015 - Current
Consultant
Fi Consulting
01.2013 - 12.2014
IT Technician
Capital Vacations
01.2011 - 12.2013
IT Instructor
Lincoln Tech
02.2006 - 12.2010
Higher National Diploma (HND) - Electrical Electronics
Lagos City Polytechnic
Compitia Certification (A+) Compitia - Computer Certification
Cisco Academy
Ordinary National Diploma (OND) - Electrical Electronics
Kwara State Polytechnic
CCNA
Cisco Academy Zaria
- CompTIA A+ Technician
- CCNA (Cisco Academy ABU Zaria)
- Google Certified Digital Marketer
- Digital Transformation (interswitch Dubai)
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