Overview
Work History
Education
Skills
Languages
Certification
Affiliations
References
Timeline
Generic

Eber Serrano

Overview

9
9
years of professional experience
1
1
Certification

Work History

Regional Sales Representative CA&NV

CUES Inc
San Diego, CA
09.2023 - Current
  • Identify and pursue new business opportunities by conducting market research, building relationships with potential clients, and negotiating deals to drive company growth.
  • Manage two channel partner locations with three salespeople each in CA and NV, while also directly selling throughout the territory.
  • Composing proposals that effectively meet client requirements based on bids, meetings, or interpersonal communication.
  • Conduct sales calls, sales meetings, and product presentations in person and online. Perform demos of our product to multiple stakeholders at all levels.
  • Built strong customer loyalty with existing customers by consistently delivering high-quality service, addressing their needs, and also finding new opportunities to drive revenue.
  • Building a forecast of revenue to review and plan, based on specific periods, market trends, customer insight, and, more importantly, current and potential business opportunities.
  • Constantly updating the CRM (Salesforce) with new and any information gathered in our territory to better assess and approach opportunities in our pipeline.
  • Conducting deal negotiations on opportunities to close the sale.
  • Meet with the regional supervisor to discuss pricing strategies based on competition, demand, margin, and opportunity.
  • Coach and work with channel partners in ways they can grow, and develop revenue in the territory by reducing sales cycles.
  • Work with and reach out to the internal engineering team and vehicle assembly departments to find the best solutions for our customers.
  • Developing relationships with end users, specialists, and ultimate decision makers has a genuine interest in finding ways that our products or services align with them and how we can provide them with a solution to their needs.

Lead Field Technician

Pure technologies, a Xylem brand
San Diego , CA
07.2020 - 07.2023
  • Led and conducted multiple on site projects, delivering quality inspection data to our customers.
  • Provided customers with the very best attention, shared updates on inspection progress, and addressed any issues that came up to make customers feel comfortable and confident in our ability to carry out a successful inspection.
  • Led and was also part of inspections using Pipewalker, Pipediver, Smartball, Robotics, AFO, and Sahara technologies.
  • Created an environment for the team where everyone felt motivated and excited to deliver the best service we could.
  • Created PowerPoints and deliverable planning documents for customers and the internal team.
  • Applied company safety policies consistently when performing daily tasks.
  • Continued learning about our technologies, in order to reduce our downtime and increase productivity.
  • Trained new employees to meet job requirements.
  • Planned travel, vehicle rentals, hotels, and any resources for inspections.
  • Executed preventive and corrective maintenance on inspection tools and technologies.
  • Maintained a very high mechanical aptitude to build and find solutions to our inspection tools.

Business Development Intern

Pure Technologies, a Xylem Brand
San Diego, CA
05.2018 - 03.2020
  • Prepared detailed proposals catering to customer inquiries.
  • Actively engaged in strategic discussions with business development managers during sales interactions.
  • Developed an understanding of how our products/services operate and how they could benefit our customers and their specific needs.
  • Reviewed BIDS, drafted initial proposals, and participated in improvement meetings.
  • Maintained updated knowledge through continuing education and advanced training, as well as hands-on experience during inspections.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed logistics for all event materials including banners and signage.
  • Participated in industry tradeshows and engaged with attendees, presenting information about Pure Technologies.
  • Learned about pricing strategies, and practiced negotiation skills with BDMs
  • Updated pipeline/CRM information based off meetings with BDMs.

Warehouse Associate

California Premier Office Installation
San Diego, CA
07.2016 - 05.2018
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Operated forklifts to fill or empty overhead spaces.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.

Education

Associate of Science - Math And Science

Southwestern Community College
Chula Vista, CA

Skills

  • Driven, energetic, motivated, ambitious
  • Able to address and work with personnel at all levels
  • Product and service sales
  • Interpersonal, written, and verbal communication skills
  • Understanding of, and ability to develop and grow revenue within a territory
  • Trustworthy and reliable to customers and team members
  • Revenue forecasting
  • Strategic Proposal Development
  • Account Development
  • Negotiating, a strong sales process, and a reduced sales cycle
  • Field operations, team, and equipment management
  • Project planning and logistics
  • CRM software proficiency (Salesforce)

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited

Certification

  • Action Selling certified

Affiliations

  • Most precious blood youth group coordinator

References

References available upon request.

Timeline

Regional Sales Representative CA&NV

CUES Inc
09.2023 - Current

Lead Field Technician

Pure technologies, a Xylem brand
07.2020 - 07.2023

Business Development Intern

Pure Technologies, a Xylem Brand
05.2018 - 03.2020

Warehouse Associate

California Premier Office Installation
07.2016 - 05.2018

Associate of Science - Math And Science

Southwestern Community College
  • Action Selling certified

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Eber Serrano