Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ebere Nkwocha

Ebere Nkwocha

Baltimore

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

14
14
years of professional experience
1
1
Certification

Work History

DIRECT SUPPORT PERSONAL

Erosun Inc
10.2020 - Current
  • Identify changes in client status or needs and communicate to supervisor
  • Responded promptly and positively to client requests for assistance
  • Documented delivery of quality care in client's clinical record
  • Participated in crisis intervention and de-escalation procedures
  • Administered medication and tracked treatment plan progress
  • Maintained records of services performed and condition of patients
  • Prepared and maintained records of client progress and performed services
  • Responded appropriately to physical, emotional and developmental needs of residents
  • Coordinated with doctors and registered nurses to develop care plans for clients
  • Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor
  • Completed and submitted clinical documentation in accordance with agency guidelines
  • Cleaned and organized client's living quarters to make living conditions more hospitable.

WAREHOUSE ASSOCIATE

Amazon Logistic DBA2
05.2020 - 08.2020
  • Interacted effectively with staff through ongoing communication and exchange of information
  • Used scanners to document pertinent carton level information
  • Maintained company inventories and completed product counts for reports
  • Sorted and organized merchandise in preparation for shipment
  • Input product information and quantities into warehouse databases
  • Identified and removed safety and sanitation hazards from work areas
  • Filled out and submitted customer invoices for verification
  • Informed supervisor of parts needed for stock and discrepancies in inventory quantities.

SALES EXECUTIVE

Beauty 21
11.2018 - 04.2020
  • Leveraged sales forecasting models to anticipate demand
  • Generated leads and followed up on customer inquiries
  • Maintained strong relationships with key customers and stakeholders
  • Used negotiation and persuasion skills to influence decision-makers
  • Entered data and monitored customer database to track sales activity
  • Forecasted sales numbers to gauge product and campaign success
  • Provided product information to customers and aligned products with customer needs to boost satisfaction
  • Updated and expanded client databases within assigned territory
  • Used knowledge of company products and services to recommend solutions to customers
  • Entered customer transaction information into company databases
  • Highlighted new products and company promotions during sales pitches.

QUALITY ASSURANCE SPECIALIST

GZ Industries Ltd
04.2010 - 10.2018
  • Trained and mentored new quality assurance specialists on quality assurance processes and procedures
  • Conducted tests on products to verify compliance with quality standards and industry regulations
  • Assisted in defining, refining, and implementing SOPs and internal audit programs
  • Provided analytical and project support to special projects and initiatives
  • Communicated audit and quality review results and recommendations through written reports and face-to-face meetings
  • Used quality monitoring data management system to compile and track performance at team and individual level
  • Utilized processes, systems and methodologies enabling departments to fulfill departmental goals
  • Developed and qualified new testing methods
  • Conducted routine and non-routine analyses of in-process materials, raw materials, environmental samples, finished goods, or stability samples
  • Served as technical liaison between quality control and other departments, vendors, and contractors
  • Wrote technical reports and documentation, such as deviation reports, testing protocols, and trend analyses
  • Investigated and reported questionable test results
  • Performed laboratory procedures and assays
  • Evaluated analytical methods and procedures to determine how might be improved.

Education

POST GRADUATE DIPLOMA IN BUSINESS ADMINISTRATION -

National Open University

ASSOCIATE IN SCIENCE (A.S.) IN MICROBIOLOGY -

Federal Polytechnic

Skills

  • Documentation
  • Compassionate Client Care
  • Routine Adjustment
  • Emotional Support
  • Medication Administration
  • Health and Safety Requirements
  • Scheduling Medical Appointments
  • Communication Assistance
  • Accurate Documentation
  • Development Team Collaboration
  • Business Requirements Documents (BRDs)
  • Continuous Improvements
  • Gathering Requirements
  • Scrum Methodology
  • Leading Performances
  • Non-Compliance Assessment

Certification

  • Designated Home State Adjuster Florida License
  • Non-Resident Independent Adjuster Indiana License
  • Independent Adjuster Kentucky License
  • Independent Adjuster Mississippi License
  • Adjuster South Carolina License
  • Adjuster Michigan License
  • Scrum Master
  • Adjuster North Carolina License
  • State Farm Auto Online Certification
  • State Farm Property Online Certification
  • ClaimXperience Training Alacrity Solution
  • State Farm Property Estimatics

Timeline

DIRECT SUPPORT PERSONAL

Erosun Inc
10.2020 - Current

WAREHOUSE ASSOCIATE

Amazon Logistic DBA2
05.2020 - 08.2020

SALES EXECUTIVE

Beauty 21
11.2018 - 04.2020

QUALITY ASSURANCE SPECIALIST

GZ Industries Ltd
04.2010 - 10.2018

POST GRADUATE DIPLOMA IN BUSINESS ADMINISTRATION -

National Open University

ASSOCIATE IN SCIENCE (A.S.) IN MICROBIOLOGY -

Federal Polytechnic

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