Summary
Overview
Work History
Education
Skills
Volunteer Experience
Coursework
Websites
Affiliations
Timeline
Generic

Ebere Nnanna

Carrollton,GA

Summary

Dynamic and results-driven student with a proven track record at the University of West Georgia, excelling in academics, customer service, and data management. Recognized for enhancing team productivity and achieving high customer satisfaction rates. Strong problem-resolution skills combined with effective communication foster lasting client relationships and drive success in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Student Assistant Call Center Associate

University of West Georgia
04.2023 - 05.2024
  • Adapted quickly to changes in software, portals, procedures, and technologies used in the Call Center.
  • Provided detailed and correct information to verified students, parents, and customers.
  • Met weekly targets for customer satisfaction rates, the volume of calls, response times, and ticket inputs.
  • Collaborated with fellow workers and team members to produce effective results and increase team productivity.
  • Assisted customers with billing questions, payment plans, and account balances.

Customer Service Representative

Arbys, Little Caesars
03.2022 - 12.2022
  • Provided outstanding customer service by ensuring customer satisfaction always.
  • Addressed and rectified issues customers encountered.
  • I maintained strong client relationships and increased customer loyalty.
  • Contributed to expanding a skilled team by assisting in training new call center associates.
  • Kept and maintained an up-to-date database of our customer records.

Personal Care Assistant

LiveWell Assisted Living and Home Care Inc
09.2021 - 03.2022
  • Daily provided compassionate and personalized care to 6 individuals with diverse needs, promoting a supportive and empathetic environment.
  • Ensured smooth care coordination by maintaining open communication with clients, families, and healthcare teams, promptly resolving any issues.
  • Received favorable feedback from clients and their families for the high level of support and care provided.
  • Stayed current on caregiving techniques through attending training sessions and workshops, and integrating new knowledge into daily routines.

Education

BSc. - Psychology, Business

University of West Georgia
Carrollton, Ga
12-2025

Skills

  • Data management
  • Excel spreadsheet
  • Social media management
  • Problem resolution
  • Time management
  • Good listening skills
  • Lead development
  • Attention to detail
  • Customer service
  • Note-taking
  • Team collaboration
  • Effective communication

Volunteer Experience

Office Assistant, 06/2019 - 07/2019

RelieveMe Home Care Inc. 

  • Assisted Senior Administrators with Document Filing and Visitor Care.
  • Delivered punctual and professional updates, thereby improving workflow efficiency.
  • Received a week of training at patients' homes from administrators.
  • I provided compassionate care to the patients with whom I interacted.

Coursework

  • English I & II
  • Psychology
  • Chemistry I
  • Legal and Ethical Environment of Business I
  • Personal Relationship Psychology
  • Management
  • Public Speaking
  • Human Communication
  • Qualitative Research Method
  • Psychology, Culture and Psychology
  • MacroEconomics

Websites

Affiliations

  • President of Oasis club

Timeline

Student Assistant Call Center Associate

University of West Georgia
04.2023 - 05.2024

Customer Service Representative

Arbys, Little Caesars
03.2022 - 12.2022

Personal Care Assistant

LiveWell Assisted Living and Home Care Inc
09.2021 - 03.2022

BSc. - Psychology, Business

University of West Georgia

Similar Profiles

CREATE PROFILE