Eberlea Salters
North Little Rock,Arkansas
Summary
With a proven track record in construction estimating and client relationship management, I am pleased to share that my hands-on experience at Rich Repair & Remodel LLC has enabled me to significantly contribute to enhancing customer satisfaction. Throughout my diverse career, I have been fortunate to acquire a wide range of skills and experiences, which have equipped me with the ability to navigate various projects across diverse roles. My strong problem-solving abilities and meticulous attention to detail have consistently resulted in repeat business and referrals, demonstrating the value I bring to any organization.
Overview
23
23
years of professional experience
Work History
Rich Repair & Remodel LLC.
Ricardo Garcia
NLR,AR
04.2019 - Current
- Continually enhanced personal knowledge in remodeling trends, products, and building codes through research and visiting multiple job sites and with hands on learning.
- Served as the initial point of contact and arranged meetings for potential clients by courteously responding to phone calls, emails, and social media inquiries about our services.
- Efficiently managing incoming inquiries and responding promptly has led to increased customer satisfaction.
- Streamlined the bidding process by developing standardized templates and documentation, thereby enhancing efficiency in response time and minimizing efforts.
- Developed strong working relationships with our suppliers and vendors to gather updated pricing data to ensure competitive pricing for our projects.
- Developed strong relationships with clients during the bidding process, fostering trust and increasing likelihood of contract awards.
Professional Pet Groomer
Cantrell Animal Clinic
Little Rock, AR
03.2023 - 08.2023
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Spoke to customers regarding lodging, grooming, daycare services, and pricing and cross-sold additional items.
- Provided comprehensive pre-grooming consultations, discussing client preferences and addressing any concerns or special requests.
- Demonstrated expertise in handling various breeds, sizes, and temperaments of dogs and cats throughout the grooming process.
- Educated clients on proper at-home pet care techniques, promoting overall animal health and well-being between grooming appointments.
Owner
TieDy Homes
North Little Rock, AR
06.2010 - 01.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- I completed all tasks in a timly fashion to ensure a spotless home and a happy client.
- Increased customer satisfaction by providing exceptional service always leave their home "tiedy" and dust free.
Professional Pet Stylist
PetsMart
Little Rock, AR
11.2001 - 04.2004
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Mentored junior stylists, providing guidance on grooming techniques and customer service skills.
- Maintained a clean and hygienic workspace, ensuring the health and safety of all pets in the salon.
- Conducted thorough consultations with pet owners to determine their specific grooming requirements and expectations.
- Upsold services such as teeth brushing, de-shedding, specialty shampoos, and home coat maintenance products.
- On the sales floor, I would educate clients on coat issues, specifically pointing out problem areas and suggesting dietary changes, grooming services, as well as supplements that could aid in better health for their furry family members.
Education
GED -
Fallbrook Adult Education
Fallbrook, CA1997
Skills
- Client Communication
- Construction Estimating
- Permit acquisition
- Team Player
Timeline
Professional Pet Groomer
Cantrell Animal Clinic
03.2023 - 08.2023
Rich Repair & Remodel LLC.
Ricardo Garcia
04.2019 - Current
Owner
TieDy Homes
06.2010 - 01.2023
Professional Pet Stylist
PetsMart
11.2001 - 04.2004
GED -
Fallbrook Adult Education