Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Ebersaint Joseph

Naples,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Move Coordinator/Office Manager

William C. Huff Moving And Storage
03.2023 - Current
  • Handling incoming calls and other communications
  • Managing filing system
  • Greeting clients and visitors
  • Updating paperwork, maintaining documents, and word processing
  • Helping organize and maintain office common areas
  • Performing general office clerk duties
  • Aiding with client reception as needed
  • Taking client calls and setting up estimates, creating job orders
  • Minimized damage to client belongings through proper handling techniques and training staff on best practices.
  • Implemented safety protocols that reduced workplace accidents among moving crew members.
  • Working with warehouse operations team to efficiently communicate with clients
  • Creating, maintaining, and entering information into databases and spreadsheets
  • Recording commercial receiving information and reporting billing info to accounting team
  • Coordinating commercial deliveries and installations
  • Creating and maintaining relationships with commercial clients
  • Sending notifications of items received for clients
  • Commercial account reconciliations
  • Commercial storage account reconciliations
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Trained new team members on proper and safe use of tools and equipment.
  • Optimized resource allocation by carefully analyzing crew schedules and adjusting staffing levels as necessary based on demand patterns.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.

Senior Customer Service Representative

Medofficedirect
12.2021 - 01.2023
  • Manage incoming customer service calls
  • Make outbound calls to help increase sales
  • Handle customer complaints, provide appropriate solutions and alternatives, and follow up when necessary to ensure resolution
  • Keep electronic records of customer interactions
  • Follow communication procedures, guidelines, and policies
  • Update product information on our website
  • Work with our distributor to resolve issues related to inventory or shipping.
  • Poster/Eligibility/Medical Collector
  • Preferred Medical Group - Naples, FL
  • December 2018- December 2021
  • Post all manual and electronic payments to patient accounts with accuracy
  • Resolve any edits and report issues timely and accurately.
  • Post all manual contractual allowances, rejection codes, deductibles, and copayments
  • Update and maintain spreadsheets used for reconciliation
  • Research unidentified payments and/or recoupment to determine an appropriate resolution
  • Process and post credit cards
  • Work with the team to achieve daily, weekly and monthly deadlines
  • Review insurance payments for accuracy and compliance with contract discounts
  • Review denials or partially paid claims and work with the involved parties to resolve the
  • Write and submit appeals
  • Review and process insurance correspondence
  • Communicate with healthcare providers and insurance claim representatives to facilitate
  • Provide excellent and professional customer service to internal and external customers
  • Function as a contributing team member while meeting deadlines and productivity
  • Work with the team to achieve daily, weekly and monthly deadlines

Poster/Eligibility/Medical Collector

Preferred Medical Group
12.2018 - 12.2021
    • Initiated repossession process or service disconnection upon failure of other collection methods.
    • Listened to customers and negotiated solutions that met creditor and debtor needs.
    • Established relationships with customers to encourage payment of delinquent accounts.
    • Entered client details and notes into system for interdepartmental access and review.
    • Enhanced revenue recovery by efficiently managing a high volume of medical claims.
    • Maintained accurate records of customer accounts, payments and payment plans.
    • Contacted customers to discuss past-due accounts and negotiated payment plans.
    • Analyzed customer financial records to determine appropriate payment plan.
    • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
    • Expedited claim resolution timeframes by effectively communicating with insurance representatives and resolving discrepancies.
    • Responded to customer inquiries and provided detailed account information.
    • Improved team productivity by providing ongoing training and support to fellow Medical Collectors.
    • Corrected, completed and processed claims for multiple payer codes.
    • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
    • Proactively addressed potential delinquencies, reaching out to patients before accounts reached overdue status.
    • Processed billing calls and answered questions from patients and third-party carriers.
    • Maximized reimbursement rates through a thorough understanding of medical coding practices and payer-specific requirements.

Customer Account Specialist

Hera Rentals
04.2018 - 12.2018
  • Proactively initiate B2B customer contacts, provide invoice copies,
    update POs, account documentation, and other activities required to
    ensure payment on past due invoices.
    • Process billing adjustments and customer discrepancies with a sense
    of urgency.
    • Utilize appropriate judgment in releasing/holding orders, processing adjustment disputes,
    resolving unapplied payments, and possible account suspension due to non-payment.
    • Take proactive measures to escalate uncollectible accounts and bring material changes to
    department heads regarding customers' financial positions.
    • Maintain relationships with Internal and External customers to drive efficiencies in
    processes.
    • Assist in projects, process improvements, and other collection-related tasks as identified
    by management.
    • Skills
    • Ability to work with minimal supervision and think logically &
    constructively
    • Creative Problem Solver
    • Organizational and Time Management Skills
    • Professional Verbal and Written Communication
    • Proficient in Microsoft Excel and Word
    • Strong sense of Urgency and Customer Focus

Collection Clerk/Patient Representative

Physicians Day Surgery Center
07.2016 - 04.2018
  • Collections Clerk. Collections clerks are tasked with calling delinquent customers to collect overdue
  • Payments. The position is accountable for collecting the maximum amount of overdue funds from
  • Customers, which may include a variety of customer location techniques, collection methods, legal
  • Claims, and the selective use of outside collection services. A patient representative is responsible
  • For a variety of activities related to patient intake and care. ... They greet and check in patients, verify
  • The information and enter it into the system, collect payments for services, answer the phone,
  • Schedule appointments, and file paperwork.

Collection Clerk/Patient Representative

Physicians Day Surgery Center
07.2016 - 04.2018
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Supported management by providing detailed reports on collection efforts, trends, and areas of improvement.
  • Maintained accurate client data, ensuring timely updates to credit reports and facilitating effective decision-making processes.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Conducted thorough account research, identifying discrepancies and resolving issues in a timely manner.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Balanced diplomacy and assertiveness when working with challenging customers, leading to successful debt resolution.
  • Achieved consistent results by adhering to established guidelines surrounding professional ethics and confidentiality.
  • Investigated customer credit references and approved credit lines.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Provided excellent customer service while discussing sensitive financial matters, fostering positive relationships with clients.
  • Streamlined workflow processes by leveraging technology and automating repetitive tasks, increasing overall productivity.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Utilized various tools including phone calls, emails, and written correspondence for effective communication with debtors.
  • Managed high-volume caseloads efficiently while prioritizing urgent cases for immediate action.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Responded to customer inquiries and provided detailed account information.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.

Home Health Aide/Scheduler

Right At Home
03.2014 - 03.2016
  • Monitors patient condition by observing physical and mental condition, intake and output, and Exercise.
  • Supports patients by providing housekeeping and laundry services; shopping for food and regardingding day-to-day changes.
  • Provides staffing for sick leave, vacation, long term leave.
  • Schedules client appointments/visits according to care plans and staff availability.
  • Enters scheduling data, and creates schedules. Contacts care providers and clients
  • Discerns client services required as outlined in agreements, urgent requests, and care
  • Maintains staff and client database (e.g. CQA, dates and reminders of TB, client
  • Maintains staff and client statistics, and reports. Maintains call-in and retention reports.
  • Performs general office duties including but not limited to word processing, photocopies, files,

Office Coordinator

Physician Regional Medical Center
03.2013 - 02.2016
  • Interacted with customers by phone, email, or in-person to provide information.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Facilitated positive work environment by addressing employee concerns and providing support when needed.
  • Provided clerical support, addressing routine, and special requirements.
  • Managed office operations while scheduling appointments for department managers.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Streamlined office operations by implementing efficient filing systems and organizational tools.
  • Reconciled account files and produced monthly reports.
  • Increased team productivity by reorganizing office supplies and protocols.

Education

Bachelor of Science - Office Supervision And Management

Florida SouthWestern State College
Naples, FL
12.2023 - 04.2025

Associate of Arts - General Studies

Florida SouthWestern State College
Naples, FL
01.2020 - 04.2021

Skills

Relationship Building

undefined

Software

Excel, Word, PowerPoint

Medical/CPT Coding - ICD-9 & ICD-10

QuickBooks

HubSpot

Uattend

DocuSign

EMR Systems – Pulse, NextGen, Athenahealth

Medical Scheduling

Medical Collection

Medical Billing

Certification

Notary Public April 2022- April 2026

Timeline

Notary Public April 2022- April 2026

04-2024

Bachelor of Science - Office Supervision And Management

Florida SouthWestern State College
12.2023 - 04.2025

Move Coordinator/Office Manager

William C. Huff Moving And Storage
03.2023 - Current

Senior Customer Service Representative

Medofficedirect
12.2021 - 01.2023

Associate of Arts - General Studies

Florida SouthWestern State College
01.2020 - 04.2021

Poster/Eligibility/Medical Collector

Preferred Medical Group
12.2018 - 12.2021

Customer Account Specialist

Hera Rentals
04.2018 - 12.2018

Collection Clerk/Patient Representative

Physicians Day Surgery Center
07.2016 - 04.2018

Collection Clerk/Patient Representative

Physicians Day Surgery Center
07.2016 - 04.2018

Home Health Aide/Scheduler

Right At Home
03.2014 - 03.2016

Office Coordinator

Physician Regional Medical Center
03.2013 - 02.2016

Similar Profiles

CREATE PROFILE
Ebersaint Joseph