Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eberton Dos Santos

Sarasota,FL

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

11
11
years of professional experience

Work History

Pool Technician

Communit Pools
04.2021 - Current
  • Inspected pool equipment and verified proper functionality to maintain safety standards.
  • Tested and balanced pool water to maintain safe and healthy swimming environment.
  • Adjusted filter to circulate and remove small debris and foreign matter suspended in pool.
  • Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.

Sales Manager

Formah Beauty
02.2015 - 09.2018
  • Attended industry events and conventions to expain sales opportunities.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Organized promotional events and interacted with community to increase sales volume.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Shop Salesperson

Carmen Stefhans
04.2013 - 01.2014
  • Guaranteed top guest experience through customized servicing, identifying and addressing individual needs.
  • Restructured store layout to effectively promote specials and seasonal savings, elevating store to top district performer.
  • Maintained merchandise and attractive displays to optimize customer experience and promote key brands.
  • Presented proper use and care of complex products to diverse audiences, minimizing return rates.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

High School Diploma -

Dirceu Junqueira De Souza
São Paulo, Brazil
12.2002

Skills

  • Teamwork mindset
  • Customer Service
  • Consultative Sales
  • Strategic sales knowledge
  • Sales expertise
  • English translation

Languages

Portuguese
Native or Bilingual
English
Professional Working

Timeline

Pool Technician

Communit Pools
04.2021 - Current

Sales Manager

Formah Beauty
02.2015 - 09.2018

Shop Salesperson

Carmen Stefhans
04.2013 - 01.2014

High School Diploma -

Dirceu Junqueira De Souza

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Eberton Dos Santos