Lynda Gutierrez
Senior Patient Coordinator
Glendale,CA
Summary
Dedicated senior coordinator professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proven to have strong organizational skills, a superb understanding of data collection and performance metrics. Recognized for staff development leading to high-performing teams.
Overview
7
7
years of professional experience
Work History
Senior Patient Coordinator
ALP
Pasadena, CA
09.2017 - Current
- Recruited, hired, and trained coordinators staff, providing indirect supervision, ongoing staff development, and continuing education to employees.
- Communicating with department heads, weekly meetings with clinical staff to provide a thorough update on regions standing for the week and month
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for East Bay and San Francisco clinic, providing guidance and leadership to over 150 employees across more than two departments.
- Created customized care plans, working with school directors, office admin, and families to assess and meet individual needs.
Team Supervisor
YYB Construction Inc
Los Angeles, CA
04.2016 - 08.2017
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Introduced solutions and ensure an efficient sales process with our clients.
- Call center operations include the management of 20 associates, daily day-to-day operation functions, and goals.
- Trained team members on a quarterly basis to ensure that the quality stayed on top.
Administrative Assistant
Arcadis U.S. Inc
Los Angeles, California
09.2014 - 06.2015
- Answered multi-line phone system, routing calls, delivered messages to staff, and greeted visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Responsible for greeting guests, incoming & outgoing correspondence including mail, email, and faxes.
Education
Associate of Arts -
Glendale Community College
Glendale, CAHigh School Diploma -
Edward R. Roybal Learning Center
Los Angeles, CA2012
Skills
- Process Implementation
- Information Systems Development
- Team Management and Supervision
- Coaching and Mentoring
- Handling Customer Complaints
- Schedule Coordination
- Intuit QuickBooks
- Team Building
- Relationship building and retention
- Staff Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Senior Patient Coordinator
ALP
09.2017 - Current
Team Supervisor
YYB Construction Inc
04.2016 - 08.2017
Administrative Assistant
Arcadis U.S. Inc
09.2014 - 06.2015
Associate of Arts -
Glendale Community College
High School Diploma -
Edward R. Roybal Learning Center
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