EBONIE NORMAN
Augusta,GA
Summary
Highly efficient professional offering many years of performance in fast-paced and challenging administrative environments. Resourceful team player focused on developing efficient processes using knowledge of HR administration, recruiting, and employee records management. Adaptable and strategic with strong software proficiency.
Overview
7
7
years of professional experience
Work History
HR Administrative Assistant
Georgia Department Of Behavioral Health And Developmental Disabilities
Augusta, GA
05.2025 - Current
- Provide general support to all departments such as employee relations, onboarding/recruiting, payroll and benefits.
- Prepared documentation for workers' compensation claims and unemployment benefits applications.
- Processed paperwork for new hires, terminations, promotions, and transfers.
- Maintained employee records in compliance with company policies and regulations.
- Coordinated onboarding activities, including orientation sessions for new employees.
- Performed administrative duties including filing, scanning, copying, faxing documents and updating databases.
- Responded to phone calls and emails regarding various human resources inquiries.
- Prepared onboarding materials for new hires regarding their access to the HRIS system.
- Developed a thorough understanding of all aspects of Human Resources activities relevant to managing personnel files electronically through an automated system.
Office Manager
Community Choice Financial
Augusta, USA
02.2023 - 05.2025
- Delivered exceptional customer service, enhancing customer satisfaction through proactive communication and conflict resolution.
- Managed clerical functions, including filing and data entry of client transactions, ensuring the accuracy and accessibility of important documents.
- Prepared detailed daily and weekly operational reports, streamlining communication with upper management and promoting data-driven decisions.
- Coordinated marketing projects and outreach initiatives to acquire new customers, directly contributing to store growth and revenue increase.
- Oversaw office inventory and supply orders, maintaining a well-stocked and organized workspace to support operational functions.
Assistant Manager
Community Choice Financial
Augusta, USA
12.2022 - 02.2023
- Supported store operations through thorough administrative oversight, account management, store errands and inventory tracking.
- Enhanced team performance by designing training materials and coordinating team-building activities, fostering a collaborative work environment.
- Ensured compliance with corporate policies by regularly auditing employee performance and operational procedures, optimizing efficiency.
- Addressed and resolved team conflicts, maintaining a positive atmosphere and facilitating productive communication among staff members.
Human Resources Associate Partner (HRA)
Amazon
Appling, USA
11.2021 - 12.2022
- Provided comprehensive administrative support for over 500 associates, including managing attendance records and generating periodic reporting for leadership review.
- Implemented efficient filing and documentation processes for employee inquiries related to benefits, leave documentation, and compliance regulations.
- Coordinated and scheduled interviews using HR software, ensuring a streamlined hiring process while contributing to improved onboarding experiences.
- Developed and maintained detailed onboarding checklists and training guides, ensuring timely execution of new hire training and compliance with company policies.
- Served as the key point of contact for diverse projects, effectively managing and coordinating HR initiatives and budget expense reports while ensuring timely delivery and adherence to organizational goals.
Customer Service Representative
Concentrix
Augusta, USA
08.2021 - 11.2021
- Assisted consumers in navigating Medicare plan options, achieving high customer satisfaction ratings by delivering tailored support and clear explanations.
- Streamlined customer onboarding processes by managing follow-up correspondence and ensuring all required documentation was accurately filed.
- Utilized CRM software to maintain accurate customer records and track interactions, contributing to improved efficiency and service delivery.
HR Intern
Inten State
Augusta, USA
10.2018 - 03.2019
- Developed and maintained employee personnel files, implementing organized filing systems for sensitive documentation to ensure confidentiality and compliance.
- Assisted with various HR projects including talent recruitment, benefits administration, and employee engagement initiatives, providing critical support to the HR team.
- Created and maintained a centralized database for tracking employee attendance and leave requests, enhancing real-time data analytics.
Education
BBA - Business Management
Georgia Southern University
Statesboro, GA12-2018
Skills
- Organizational
- Time management
- Microsoft Suite
- Adobe Acrobat
- Office & Project Management
- Adaptability in software programs
- Documentum
- Verbal and Written Communication
- Multi-tasking in high-volume settings
- Office Equipment Operation
- HRIS management
Timeline
HR Administrative Assistant
Georgia Department Of Behavioral Health And Developmental Disabilities
05.2025 - Current
Office Manager
Community Choice Financial
02.2023 - 05.2025
Assistant Manager
Community Choice Financial
12.2022 - 02.2023
Human Resources Associate Partner (HRA)
Amazon
11.2021 - 12.2022
Customer Service Representative
Concentrix
08.2021 - 11.2021
HR Intern
Inten State
10.2018 - 03.2019
BBA - Business Management
Georgia Southern University
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