Ebon Brown
Oakland,CA
Summary
Property Manager with 9+ years of experience, excelling in leadership, tenant satisfaction, and strategic implementation. Demonstrates proficiency in financial management, tax credit compliance, and project execution, utilizing advanced skills in MS Office and PowerPoint. Committed to enhancing operational efficiency and tenant service excellence through innovative solutions and visionary leadership.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Avanath
10.2024 - Current
- Led team in executing property management strategies to enhance tenant satisfaction and retention.
- Developed and implemented training programs for staff, improving operational efficiency and service quality.
- Coordinated maintenance requests and vendor communications, ensuring timely resolutions and minimal disruption.
- Analyzed market trends to inform pricing strategies, contributing to increased occupancy rates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Assistant Manager
Mill Creek Residential
01.2021 - 01.2022
- Implemented effective property management practices, enhancing tenant satisfaction and retention.
- Communicated with diverse stakeholders, ensuring clear and efficient information flow.
- Adapted quickly to fast-paced environments, maintaining high performance and productivity.
- Proactively addressed tasks with a strong work ethic, achieving operational excellence.
- Digitized tenant records, reducing retrieval time by 40% through strategic tech integration.
Director
NFC Amenities
02.2019 - 01.2022
- Directed concierge operations, achieving high client satisfaction and service quality.
- Mentored team, fostering exceptional customer service and enhancing performance.
- Managed administrative tasks, optimizing payroll and scheduling for cost efficiency.
- Conducted inspections, ensuring cleanliness and adherence to quality standards.
- Resolved resident and guest complaints, improving overall service experience.
Assistant Manager
Massage Envy Buckhead Loop
08.2016 - 02.2019
- Led team development, enhancing collaboration and skills, resulting in improved service quality.
- Increased profitability through strategic operational changes, achieving measurable financial growth.
- Drove sales initiatives, contributing to significant business growth and client acquisition.
- Played a key role in business expansion, implementing effective strategies for market penetration.
- Implemented profit-boosting strategies, leading to noticeable increases in revenue.
Lead Administrator
Wilson Meany (Commercial Property Real Estate)
05.2013 - 02.2016
- Maintained an organized tenant file system, enhancing document accessibility and accuracy.
- Prepared and distributed essential documents, ensuring timely communication.
- Conducted regular inspections for proper park upkeep, improving overall standards.
- Implemented cost-effective maintenance solutions, boosting operational efficiency.
- Enhanced tenant satisfaction through prompt and courteous service.
Education
AA Degree - Early Childhood Development
Sacramento State College
Sacramento, CA01.2007
Skills
- Leadership & Team Management: Team development, mentoring, motivation, accountability, conflict resolution, employee scheduling, workload management, task delegation, team building
- Operations & Financial Management: Project execution, operations management, money handling, risk management, quality control, policy enforcement, strategy implementation, strategic planning
- Customer & Client Relations: Customer service, tenant satisfaction, client engagement, CRM, sales strategies, sales growth
- Industry Expertise: Affordable Housing Programs, Tax Credit Compliance, Onsite Management
- Technical Skills: MS Office, Excel, PowerPoint, Ultipro, Yardi
- Problem-Solving & Innovation: Innovative solutions, decision-making, problem-solving
Accomplishments
- Supervised team of 6 staff members.
- Achieved high resident engagement by effectively supporting and delivering resident services.
- Increased RentCafe enrollment to 95% by leading a one-hour resident training session on how to use the portal.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Certifications & Trainings
- Fair Housing & Compliance: FH 100, FH 131–142; LIHTC & Affordable Housing series (AF 001–004, TC 100–153)
- Compliance Manager / RentCafe Affordable Housing: Affordable Dashboard, prospects, waiting lists, certification workflows, TRACS/MINC, RentCalc & analytics (AF 105–147, RCAH 100, AF 410)
- Safety & Emergency Preparedness: Office Safety, First Aid, Back Injury Prevention, Golf Cart Safety, Bed Bug Awareness, Slips/Trips/Falls, Active Shooter
- Harassment Prevention: Manager-level HR training
- Professional Development: Business etiquette, communication, workplace conduct
- Wellness & Other Trainings: Wellbeats wellness; Policy Partner 2025
COURSES
- Law & Risk Management at BOMA Education
- JUN 2016 – AUG 2016
Timeline
Assistant Manager
Avanath
10.2024 - Current
Assistant Manager
Mill Creek Residential
01.2021 - 01.2022
Director
NFC Amenities
02.2019 - 01.2022
Assistant Manager
Massage Envy Buckhead Loop
08.2016 - 02.2019
Lead Administrator
Wilson Meany (Commercial Property Real Estate)
05.2013 - 02.2016
AA Degree - Early Childhood Development
Sacramento State College