Ebon Dyall
Brenham,TX
Summary
Proven leader and effective communicator, adept at relationship building and small business operations. At BJW Technologies, enhanced office efficiency and customer satisfaction through innovative strategies and exceptional service. Skilled in financial management and customer relations, consistently driving business growth and fostering strong client relationships.
Overview
20
20
years of professional experience
Work History
Owner
The Cheesecake Lady
2017.10 - 2023.10
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Administrative Assistant
BJW Technologies
2011.08 - 2017.06
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Developed strategies to streamline and improve office procedures.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Server/2nd Assistant Manager
Gabby's BBQ
2003.08 - 2011.08
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
No Degree - Special Education
WGU
TxSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Timeline
Owner
The Cheesecake Lady
2017.10 - 2023.10
Administrative Assistant
BJW Technologies
2011.08 - 2017.06
Server/2nd Assistant Manager
Gabby's BBQ
2003.08 - 2011.08
No Degree - Special Education
WGU
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