Ebone Epps-Turner
Newport News,VA
Summary
Experienced Retail Manager with deep understanding of maintaining strong customer relations and optimizing business operations. Possess strengths in team leadership, problem-solving, and implementing effective customer service strategies.
Overview
4
4
years of professional experience
Work History
Customer Experience Supervisor / Human Resource Ma
JCPenney
Hampton , VA
08.2024 - Current
- Supervised customer service staff to ensure quality customer experience.
- Identified and addressed customer issues, complaints, and inquiries promptly.
- Developed strategies for improving customer satisfaction and loyalty.
- Overseeing recruitment, hiring, and onboarding of new staff.
- Ensuring compliance with HR policies and promoting a positive workplace culture.
Store Manager
Finishline
02.2021 - Current
- Utilized decision-making skills to delegate tasks effectively
- Enhanced customer experience through exceptional service delivery
- Managed payroll operations while driving sales growth
- Conducted candidate interviews ensuring compliance with company policies and performance standards
- Orchestrated store meetings demonstrating strong project planning abilities
- Ensured prompt response to time-sensitive emails showcasing effective communication skills
Keyholder Manager
Also Shoes
Williamsburg, VA
12.2020 - 02.2021
- Assisted store manager with interviewing, hiring and training new keyholder staff.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Supervised the daily activities of all keyholders to ensure compliance with company policies and procedures.
- Direct and supervise employees engaged in sales, inventory-taking and performing services for customers.
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
Call Center Agent
ALORICA
10.2020 - 02.2021
- Provided top-notch customer service via phone or in person resolving complaints efficiently
- Accurately documented issues using a sales system highlighting analytical problem-solving skills
- Balanced multiple priorities by responding promptly to time-sensitive emails
Education
Associate of Business Administration -
Thomas Nelson Community College
Skills
- Recruiting & Hiring
- Customer Service
- Scheduling
- Solution-Oriented Approach
- Multitasking Ability
- Project Planning Proficiency
- Decision Making & Problem Solving Skills
- Effective Communication via Phone Email & Chat
- Adaptability To Changes In Work Environment And Processes
Timeline
Customer Experience Supervisor / Human Resource Ma
JCPenney
08.2024 - Current
Store Manager
Finishline
02.2021 - Current
Keyholder Manager
Also Shoes
12.2020 - 02.2021
Call Center Agent
ALORICA
10.2020 - 02.2021
Associate of Business Administration -
Thomas Nelson Community College