Ebone Ford
Dallas,TX
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
11
11
years of professional experience
Work History
Lead EVS Technician
Parkland Memorial Hospital
04.2025 - Current
- Train and mentor all new personnel to maximize quality of service and performance.
- Assign housekeeping staff to room blocks based on abilities and daily requirements.
- Increase employee performance through effective supervision and training.
- Evaluate employee performance and develop improvement plans.
- Conduct regular room inspections to verify compliance with housekeeping standards.
- Communicate repair needs to maintenance staff.
- Develop and implement staff recognition programs to motivate and reward employees.
- Supervise team of housekeepers and janitorial workers to meet highest quality of cleanliness and safety standards.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Handle spills in work and common areas and use proper methods to clean and sanitize each material.
- Collect, sort, and dispose of garbage and recycling from production work areas.
EVS Quarterback
Parkland Memorial Hospital
09.2024 - 06.2025
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success
- Develop highly effective communication, interpersonal and active listening skills, which are used for interacting with people of all different backgrounds and cultures
- Establish and maintain effective communication with staff, physicians and community organizations to promote high quality patient care
- Assist with day-to-day operations, working efficiently and productively with all team members
- Work with team members from multiple departments to maintain strict cleanliness standards
- Respond to inquiries by directing calls to appropriate personnel
- Demonstrate respect, friendliness and willingness to help wherever needed
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
EVS Patient Ambassador
Parkland Memorial Hospital
11.2024 - 04.2025
- Conduct routine facility inspections, identify areas needing improvement and eliminate hazards posed to staff and patients for continued compliance with associated regulations
- Establish and maintain effective communication with staff, physicians and community organizations to promote high quality patient care
- Ensure all employees demonstrate ICARE values while maintaining a high level of cleanliness for patients and clients
- Develop highly effective communication, interpersonal and active listening skills, which are used for interacting with people of all different backgrounds and cultures
- Apply administrative knowledge and courtesy to explain procedures and services to patients
- Provide excellent customer service to patients and medical staff
- Offer simple, clear explanations to help patients and families understand hospital policies and procedures.
- Help address client complaints through timely corrective actions and appropriate referrals.
- Resolve customer complaints using established follow-up procedures.
- Recommend service improvements to minimize recurring patient issues and complaints.
Postal Worker
United States Post Office
06.2024 - 09.2024
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Mentored new hires, resulting in stronger staff development and increased productivity
- Exercised leadership capabilities by successfully motivating and inspiring others
- Identified issues, analyzed information and provided solutions to problems
- Maintained knowledge of postal regulations and procedures to effectively sort and process incoming and outgoing mail
- Maintained a high level of customer service by responding to inquiries and ensuring customer satisfaction
- Implemented strict cleaning protocols to ensure all vehicles were sanitized before and after each use, following CDC guidelines for cleanliness and safety
- Collaborated with team members to establish efficient cleaning schedules and routines to minimize downtime and ensure vehicles are ready for use at all times
- Operated mail sorting machines to efficiently process and organize incoming and outgoing mail
Marketing Manager
Cyann Center
09.2021 - 12.2023
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills
- Conducted surveys before and after events to gather feedback, measure attendee satisfaction, and make improvements for future events
- Coordinated with vendors, venues, and sponsors to negotiate contracts, secure necessary permits, and manage budgets, resulting in cost-effective events
- Created comprehensive event timelines, budgets, and logistics plans to ensure seamless execution
- Analyzed post-event data and feedback to measure the success of marketing efforts and identify areas for improvement
- Implemented a detailed cleaning routine for event spaces, ensuring they met high sanitation standards before, during, and after events
- Managed workflow between staff, coordinating documents, planning, and creative material distribution
- Coordinated with vendors to ensure timely delivery of cleaning supplies and equipment for event preparation
- Maintained documentation, detailing assignments, in-progress work and completed project milestones
- Conducted regular inspections of event spaces to identify areas in need of cleaning or maintenance and addressed them promptly
Administrative Manager
Farmers Insurance Company
04.2016 - 08.2023
- Managed a high volume of incoming complaint calls and emails, consistently meeting or exceeding resolution targets
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
- Oversaw a team of claims adjusters, ensuring accurate and timely processing of claims for optimal customer satisfaction
- Implemented new strategies to streamline claims handling processes, resulting in a 20% increase in efficiency
- Regularly clean and sanitize office spaces, including desks, conference rooms, and common areas, to ensure a clean and hygienic work environment
- Assist in coordinating deep cleaning tasks, such as carpet cleaning and window washing, to maintain the overall appearance of the office
- Researched and booked cost-effective travel options while ensuring compliance with company travel policies
- Responsible for managing supplies and inventory for office equipment, including ordering and restocking as needed
Claims Adjuster
Farmers Insurance Company
04.2015 - 01.2016
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability
- Examined claims forms and other records to determine insurance coverage
- Prepared summaries of damage, payments, and policy coverage
- Verified insurance claims and determined fair amount for settlement
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials
- Followed up on potentially fraudulent claims initiated by claims representatives
- Examined photographs and surveillance and any other documents relating to claims
- Documented all findings in concise reports
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents
Education
Diploma - General Studies
Encina High School
Sacramento, Ca08.2023
Skills
- Customer Service
- Critical Thinking
- Solution Orientation
- Problem Solving
- Adaptability
- Time Management
- Physical Endurance
- Attention to Detail
- Knowledge of Safety & Compliance
- Leadership
- Administrative Support
- Office Management
- Employee Training
- Spreadsheet Management
- Budget Administration
- Workflow Optimization
Timeline
Lead EVS Technician
Parkland Memorial Hospital
04.2025 - Current
EVS Patient Ambassador
Parkland Memorial Hospital
11.2024 - 04.2025
EVS Quarterback
Parkland Memorial Hospital
09.2024 - 06.2025
Postal Worker
United States Post Office
06.2024 - 09.2024
Marketing Manager
Cyann Center
09.2021 - 12.2023
Administrative Manager
Farmers Insurance Company
04.2016 - 08.2023
Claims Adjuster
Farmers Insurance Company
04.2015 - 01.2016
Diploma - General Studies
Encina High School
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