Ebone Jackson
Birmingham,AL
Summary
Dedicated Customer Service Professional with over ten years of combined experience in general office practice and procedures with a comprehensive background in sales and management.
Overview
11
11
years of professional experience
Work History
Auditor Dual Properties
Westin Hotel
09.2021 - Current
- Perform auditing duties, document review and documentation
- Schedule and modify guest room reservations and other accommodations
- Assign guests to their rooms and distributing hotel room keys
- Check figures postings, and documents for accuracy
- Performed front office duties
- Processed credit card transactions.
Financial Auditor Dual Properties
Sheraton Birmingham Hotel
08.2021 - Current
- Completed audit paperwork and memoranda by documenting audit tests and findings.
- Confirmed company's profitable holdings, account balances and debt obligations by reviewing databases and other financial sources of information.
- Improved financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
- Ensured compliance with regulatory requirements by diligently reviewing financial records and reporting any issues discovered.
- Streamlined audit processes for increased efficiency, resulting in timely completion of annual audits.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Reviewed financial materials and procedures to spot errors, inefficiencies or instances of misuse.
- Maintained integrity of general ledger and chart of accounts.
- Trained new employees on accounting principles and company procedures.
Front Office Agent
Marriott Dual Properties
08.2021 - Current
- Maintained transaction security by verifying payment cards against identification.
- Maintained a high level of guest service, resulting in positive online reviews and repeat business.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Acted as a liaison between various departments within the hotel, facilitating smooth overall operations for optimal guest satisfaction.
Manager
Auto Zone
02.2021 - 02.2022
- Operate cash register, uploaded POS System for correct system
- Stock inventory
- Organize parts and manage schedule.
Security Guard
Allied Universal
12.2019 - 12.2020
- Monitored gate for entrance to facility
- Answered alarms and investigate disturbance on premises
- Monitored premise for flow of people and vendors.
Manager
Bath & Body Works
12.2018 - 11.2020
- Supervised employees and performed other duties
- Resolved customer complaints regarding sales and service
- Assisted with direct sales and customer service activities
- Managed inventory and stocked merchandise.
LPN
Veterans Affairs Medical Center
03.2017 - 03.2019
- Accurately recorded interactions in medical charts, documenting accidents and interventions applied.
- Reduced medication errors by accurately administering medications and diligently verifying patient information.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided compassionate end-of-life care, ensuring that patients were comfortable and families felt supported during the process.
- Contributed to continuous quality improvement efforts by identifying areas for potential growth within the nursing practice.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Took samples to complete diagnostic and routine assessment tests.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
- Administered medications and injections to patients.
- Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
Cashier
Family Dollar
07.2017 - 02.2018
- Received payment via cash and credit card, opened and close store
- Stocked shelves, marked price for items on shelves
- Maintained a neat and clean checkout area.
Cashier
Kangaroo Express
03.2013 - 08.2014
- Received payment via cash and credit card, opened and close store
- Stocked shelves, marked price for items on shelves
- Maintained a neat and clean checkout area.
Education
Associate’s - Administrative Assistant/Management
Virginia College
Homewood, ALGED -
Lawson State Community College
Birmingham, ALAssociate Degree In Nursing - Clinical Nurse Specialist
Fortis College - Tampa
Tampa, FL08.2012
Skills
- Management
- Microsoft Office
- Cashier
- Customer Service
- Security Guard
- PowerPoint
- Inventory
Timeline
Auditor Dual Properties
Westin Hotel
09.2021 - Current
Financial Auditor Dual Properties
Sheraton Birmingham Hotel
08.2021 - Current
Front Office Agent
Marriott Dual Properties
08.2021 - Current
Manager
Auto Zone
02.2021 - 02.2022
Security Guard
Allied Universal
12.2019 - 12.2020
Manager
Bath & Body Works
12.2018 - 11.2020
Cashier
Family Dollar
07.2017 - 02.2018
LPN
Veterans Affairs Medical Center
03.2017 - 03.2019
Cashier
Kangaroo Express
03.2013 - 08.2014
Associate’s - Administrative Assistant/Management
Virginia College
GED -
Lawson State Community College
Associate Degree In Nursing - Clinical Nurse Specialist
Fortis College - Tampa
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