Summary
Work History
Overview
Education
Skills
Timeline
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Ebone Johnson

Ebone Johnson

O'Fallon,IL

Summary

Proficient in customer service best practices and related options. Seasoned professional with self-directed mindset and extensive experience valuing real estate land, homes and commercial properties. Highly analytical, organized and detail-oriented with systematic approach. Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Work History

Customer Service Dispatcher

Classic Aire Care
02.2025 - Current
  • Coordinated daily dispatch of service requests to optimize response times and resource allocation.
  • Implemented process improvements that enhanced communication between teams and reduced service delays.
  • Monitored incoming calls, ensuring accurate data entry into the dispatch system for efficient tracking.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Assessor/Customer Service Representative

Saint Louis City Assessors Office
04.2019 - 03.2023
  • Research St Louis city taxpayer inquiries for vehicle personal property taxes
  • Complete assessments and corrections, generate bills and adjustments on unpaid and paid tax years.
  • Serve as greeting host for city taxpayers.
  • Complete all keypunch processing for current year declarations via email and U.S Mail
  • Operate multi-line switchboard for the Assessor's office.
  • Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
  • Documented condition and special features to provide accurate estimations.
  • Developed strong relationships with local government officials, realtors, and taxpayers to facilitate communication and promote transparency throughout the assessment process.

Front Office Assistant/Registrar

MedExpress Urgent Care
01.2017 - 08.2020
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Maintained a professional, welcoming and sterile environment for clients, contributing to an overall positive experience.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.

Provider Services Specialist/PLATINUM TIER 1

United Healthcare Group
07.2013 - 06.2017
  • Handled claims verification and re-processing
  • Provide Providers with member benefits, guidelines, services
  • Promoted to Platinum Tier One Provider Specialist
  • Provided full one call service for Providers
  • Assist with call escalations and transfers

Floor Specialist/Questions and Answers Associate

Macy's Credit And Customer Service
02.2006 - 08.2008
  • Assisted customers with account inquires and credit guideline increases via phone
  • Promoted to a specialized internal group to handle inquiries from representatives with the department
  • Processed credit card payments and purchases via phone
  • Determined proper and appropriate credit request for customers

Overview

20
20
years of professional experience

Education

Associate of Arts - Social Work

St. Louis Community College-Forest Park
St Louis, MO

High School Diploma -

O'Fallon Township High School
O'Fallon, IL
12.2022

Skills

  • Database Management
  • Records Maintenance
  • Assertiveness
  • Attention to Detail
  • Interpersonal Communication
  • Property valuation
  • Customer Relationship Management
  • Friendly, Positive Attitude
  • Customer Service
  • Problem-Solving
  • Time Management
  • Dependable and Responsible

Timeline

Customer Service Dispatcher

Classic Aire Care
02.2025 - Current

Assessor/Customer Service Representative

Saint Louis City Assessors Office
04.2019 - 03.2023

Front Office Assistant/Registrar

MedExpress Urgent Care
01.2017 - 08.2020

Provider Services Specialist/PLATINUM TIER 1

United Healthcare Group
07.2013 - 06.2017

Floor Specialist/Questions and Answers Associate

Macy's Credit And Customer Service
02.2006 - 08.2008

Associate of Arts - Social Work

St. Louis Community College-Forest Park

High School Diploma -

O'Fallon Township High School

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Ebone Johnson