Ebone Johnson
O'Fallon,IL
Summary
Proficient in customer service best practices and related options. Seasoned professional with self-directed mindset and extensive experience valuing real estate land, homes and commercial properties. Highly analytical, organized and detail-oriented with systematic approach. Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
17
17
years of professional experience
Work History
Assessor/Customer Service Representative
Saint Louis City Assessors Office
04.2019 - 03.2023
- Research St Louis city taxpayer inquiries for vehicle personal property taxes
- Complete assessments and corrections, generate bills and adjustments on unpaid and paid tax years.
- Serve as greeting host for city taxpayers.
- Complete all keypunch processing for current year declarations via email and U.S Mail
- Operate multi-line switchboard for the Assessor's office.
- Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
- Documented condition and special features to provide accurate estimations.
- Developed strong relationships with local government officials, realtors, and taxpayers to facilitate communication and promote transparency throughout the assessment process.
Front Office Assistant/Registrar
MedExpress Urgent Care
01.2017 - 08.2020
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Maintained a professional, welcoming and sterile environment for clients, contributing to an overall positive experience.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Provider Services Specialist/PLATINUM TIER 1
United Healthcare Group
07.2013 - 06.2017
- Handled claims verification and re-processing
- Provide Providers with member benefits, guidelines, services
- Promoted to Platinum Tier One Provider Specialist
- Provided full one call service for Providers
- Assist with call escalations and transfers
Floor Specialist/Questions and Answers Associate
Macy's Credit And Customer Service
02.2006 - 08.2008
- Assisted customers with account inquires and credit guideline increases via phone
- Promoted to a specialized internal group to handle inquiries from representatives with the department
- Processed credit card payments and purchases via phone
- Determined proper and appropriate credit request for customers
Education
Associate of Arts - Social Work
St. Louis Community College-Forest Park
St Louis, MOHigh School Diploma -
O'Fallon Township High School
O'Fallon, IL12.2022
Skills
- Database Management
- Records Maintenance
- Assertiveness
- Attention to Detail
- Interpersonal Communication
- Property valuation
- Customer Relationship Management
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Time Management
- Dependable and Responsible
Timeline
Assessor/Customer Service Representative
Saint Louis City Assessors Office
04.2019 - 03.2023
Front Office Assistant/Registrar
MedExpress Urgent Care
01.2017 - 08.2020
Provider Services Specialist/PLATINUM TIER 1
United Healthcare Group
07.2013 - 06.2017
Floor Specialist/Questions and Answers Associate
Macy's Credit And Customer Service
02.2006 - 08.2008
Associate of Arts - Social Work
St. Louis Community College-Forest Park
High School Diploma -
O'Fallon Township High School
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