Summary
Overview
Work History
Education
Skills
Licenses
Timeline
Generic

Ebone Pears

Charlotte,NC

Summary

Driven and determined individual with years in retail and customer service. I have the ability to build personal and professional relationships and provide excellent customer service. With years in healthcare I have the ability to adapt to different needs of individuals by being empathetic and understanding. I am seeking a career that will aid to my growth professionally and personally by utilizing the skills I am gifted with.

Overview

16
16
years of professional experience

Work History

Certified Nursing Assistant PRN

Huntersville Health and Rehab
Huntersville, NC
12.2024 - Current
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Monitored food intake and output as directed by nursing staff.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Documented patient care services by charting in designated areas.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Assisted residents in preparing for activities and social programs.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

Certified Nursing Assistant Emergency Department

Atrium Healthcare
Monroe, NC
07.2023 - 04.2024
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Transported patients to treatment units, using wheelchair or strher.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Observed patients for any changes in their physical or mental condition.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Responded quickly to emergency situations involving sudden illness or injury.

Customer Service Representative

Synchrony
Charlotte, NC
12.2021 - 09.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Consulted with customers to resolve service and billing issues.

Fulfilment Specialist

Nordstrom
Charlotte , NC
11.2020 - 12.2021
  • Managed daily operations of branch, including order fulfillment and customer service.
  • Used RF scanner to pick items from bins and complete orders.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Customer Service Agent

William Sonoma
Charlotte , NC
11.2019 - 10.2020
  • Managed high-volume of inbound and outbound customer calls.
  • Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from 50% to 100%.
  • Returned all routine and general customer calls in good time.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Responded to customer requests for unavailable products and suggested other suitable options.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.

Retail Sales Specialist

Victoria's Secret & PINK
Charlotte , NC
08.2015 - 09.2019
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Received and processed cash and credit payments for in-store purchases.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

Certified Nursing Assistant

Carolinas HealthCare System
Charlotte, NC
07.2012 - 09.2017
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.

Environmental Services Housekeeper

Carolinas HealthCare System
Charlotte, NC
05.2011 - 07.2012
  • Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
  • Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
  • Maintained floors with regular sweeping, mopping and vacuuming.
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Exceeded facility standards regularly by working with detail-oriented approach.
  • Follow 7-step cleaning process

Cashier Team Lead

McDonald's
Charlotte, NC
06.2009 - 05.2011
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Managed cashier shifts and breaks.
  • Maintained work area in clean and neat manner.
  • Greeted customers promptly and responded to questions.

Education

High School Diploma - Nursing

Hopewell High
NC
2010

Skills

  • Microsoft Office
  • Sales and marketing
  • Issue escalation
  • Patient relations
  • Quick problem solver
  • Relationship selling
  • Negotiations
  • Team Player
  • Reliable
  • Self-Motivated
  • Driven
  • Attentiveness
  • Time Management
  • Customer Service
  • Excellent Communication

Licenses

  • Licensed Life Insurance Agent
  • Certified Nursing Assistant
  • Pubic Notary and Loan Signing Agent

Timeline

Certified Nursing Assistant PRN

Huntersville Health and Rehab
12.2024 - Current

Certified Nursing Assistant Emergency Department

Atrium Healthcare
07.2023 - 04.2024

Customer Service Representative

Synchrony
12.2021 - 09.2022

Fulfilment Specialist

Nordstrom
11.2020 - 12.2021

Customer Service Agent

William Sonoma
11.2019 - 10.2020

Retail Sales Specialist

Victoria's Secret & PINK
08.2015 - 09.2019

Certified Nursing Assistant

Carolinas HealthCare System
07.2012 - 09.2017

Environmental Services Housekeeper

Carolinas HealthCare System
05.2011 - 07.2012

Cashier Team Lead

McDonald's
06.2009 - 05.2011

High School Diploma - Nursing

Hopewell High

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