Ebone Peterson
Philadelphia,PA
Summary
Dynamic healthcare professional with extensive experience in patient management and operational excellence at Bryn Mawr Hospital ER. Proven track record in enhancing patient satisfaction and optimizing financial performance. Skilled in regulatory compliance and employee training, fostering a high-performance culture while ensuring quality care delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
ER Registration
Bryn Mawr Hospital ER
07.2023 - Current
- Check in patients coming into the ER, collecting Copays verifying information and insurances
- System used: EPIC
Center Manager
Vybe Urgent Care
Philadelphia, US
- Current
- Responsible for managing all aspects of operations and creating a high-performance culture that puts safety first and drives patient delight and business results
- Leaders in this position will serve as a role model and support a positive image of vybe urgent care inside and outside the organization
- Primary duties include, but are not limited to:
- Responsibility for center facility management
- Oversee the recruitment, hiring, and management of Center employees
- Responsibility for the ongoing/daily management of clinical and front desk staff and effective clinical operations
- Ensure that patient care and flow, including follow-up, is completed according to company policy and any relevant regulations and leads to optimal patient satisfaction
- Oversee the financial performance of assigned Centers
- Optimize revenue per visit and cash collections
- Feeling in as PSR or MA when short staffed
Office Manager
Einstein Healthcare Network
Philadelphia, US
12.2017 - 11.2021
- Currently Oversee daily operations in a primary care setting, addressing all patient complaints, ordering supplies, overseeing a managing the staff at the office
- Helping with clinical needs as needed in the office including but not limited to blood draws, triage, EKG's, administering immunizations and ordering medications under physicians orders, referrals and prior authorizations
- Filling in at the front desk when needed checking patients in and out, scheduling future appointments and taking phone calls
- Inventory of office supplies attends monthly manager meetings
- Hiring of new Staff to maintain office stability
- Systems used: Kronos, ACIS Power chart, Emdeon and Navinet to verify insurances, Cash and Batch to log in current copay log
Site Supervisor/ Medical Assistant
Chestnut Hill Women's Health
02.2010 - 12.2017
- PSR as needed, Vitals, Knowledge of Athena health systems and navinet, blood draw when needed, inputting patients health histories, updating medications in charts, sending our specimens, scheduling patients
- Supervisor roll includes: keeping track of employees time via kronos, making sure office is in order, making sure all patients are satisfied while in office, approving time off for employees when needed, working close with the office manager to make sure things are in order for our office, ordering supplies, inventory, making sure office staff follows office procedures
Medical Assistant
Chestnut Hill Endocrinology
Philadelphia, US
02.2009 - 01.2010
Medical Assistant/ PSR
Concentra
02.2007 - 10.2008
- Phlebotomy, injections, physicals, drug screens, EKG'S, dispensing of medications, rechecks of patients injuries, audiogram testing, PFT testing (pulmonary function test), urgent care procedures, sending specimens out via courier
Education
College Degree - Health Administration
Community College of Philadelphia
04.2025
Skills
- Patient management
- Health care operations
- Financial analysis
- Regulatory compliance
- Employee training
- Customer service
Certification
- Esceen
- CPR and AED
- Drug screen testing (both federal and non-federal)
- Breath alcohol testing
Timeline
ER Registration
Bryn Mawr Hospital ER
07.2023 - Current
Office Manager
Einstein Healthcare Network
12.2017 - 11.2021
Site Supervisor/ Medical Assistant
Chestnut Hill Women's Health
02.2010 - 12.2017
Medical Assistant
Chestnut Hill Endocrinology
02.2009 - 01.2010
Medical Assistant/ PSR
Concentra
02.2007 - 10.2008
Center Manager
Vybe Urgent Care
- Current
College Degree - Health Administration
Community College of Philadelphia
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