Summary
Overview
Work History
Education
Timeline
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Ebone' Wade

Killeen,TX

Summary

Proven track record in enhancing client retention and streamlining documentation processes, notably at Accenture. Skilled in clear communication and attention to detail, I excel in resolving customer issues, leading to increased loyalty and efficiency. Achieved significant improvements in customer satisfaction and operational workflows by leveraging goal-oriented decision-making.

Overview

5
5
years of professional experience

Work History

Customer Support Specialist

Accenture
05.2023 - 02.2024
  • Navigated complex billing systems to generate invoices and resolve discrepancies quickly.
  • Assisted call-in customers with questions and orders.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Logged call information and solutions provided into internal database.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Served customer account and technical needs across 40+ daily calls, consistently meeting productivity and quality targets.

Medical Records Processor

Accenture
10.2020 - 03.2023
  • Maintained accurate records and ensured timely completion of all necessary paperwork.
  • Streamlined documentation processes to ensure timely completion of medical records and accurate information sharing.
  • Analyzed medical records to satisfy insurance company mandates.
  • Enhanced healthcare provider access to crucial information by organizing and maintaining electronic medical records.
  • Verified and updated demographic and insurance information to medical records.

Customer Account Representative

Blue Apron
10.2018 - 10.2020
  • Increased client retention, consistently maintaining strong relationships with key accounts.
  • Delivered exceptional support by coordinating resources across multiple departments to address client needs effectively.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Manor Excel Academy
Manor Texas
03.2012

Timeline

Customer Support Specialist

Accenture
05.2023 - 02.2024

Medical Records Processor

Accenture
10.2020 - 03.2023

Customer Account Representative

Blue Apron
10.2018 - 10.2020

High School Diploma -

Manor Excel Academy

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Ebone' Wade