EBONEE BROOKS
Summary
CCMA-certified healthcare professional with experience in patient support, scheduling, documentation, medical records, HIPAA compliance, customer service, and healthcare administration. Seeking a Front Office Medical Assistant or Medical Receptionist position.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Support Solutions
03.2025 - Current
- Implemented individualized support plans tailored to client needs.
- Provided client care, maintained documentation, facilitated transportation, assisted with medication, ensured HIPAA compliance, and supported daily living activities.
- Assisted individuals with daily living activities and personal care tasks.
- Developed and maintained positive relationships with clients and their families.
Direct Support Professional
Sevita Healthcare
11.2023 - 02.2025
- Assisted individuals with daily living activities and personal care needs.
- Monitored medication compliance, provided transportation, documented client progress, and supported client needs.
- Facilitated communication between clients and their families or support teams.
- Maintained accurate records of client progress and daily activities.
Cashier/Customer Service
Kentucky Fried Chicken
09.2022 - 11.2023
- Delivered customer service in high-volume retail environment, enhancing customer satisfaction.
- Provided excellent customer service and addressed inquiries promptly.
- Provided customer service in a high-volume retail environment.
- Ensured cleanliness and organization of dining and service areas, contributing to positive customer experiences.
Caregiver
Senior Solutions
05.2016 - 09.2022
- Assisted clients with daily living activities and personal care routines.
- Provided companionship and emotional support to enhance client well-being.
- Monitored client health and reported changes to healthcare professionals.
- Provided in-home care, coordinated appointment transportation, maintained documentation, and delivered confidential client support.
Cashier
McDonald's
Jackson
- Served customers as Cashier at McDonald's in Jackson, TN for over 2 years.
- Provided friendly and efficient service to enhance customer satisfaction.
- Processed customer transactions using cash register and payment systems.
- Maintained cleanliness and organization of dining and service areas.
Education
A.S. - Health Sciences, Medical Office & Billing Specialist
Ultimate Medical Academy
Coding Specialist Diploma -
West Tennessee Business College
Skills
- CCMA
- Care documentation
- Client documentation
- Health monitoring
- Daily living support
- Mobility support
- HIPAA Compliance
- Medical Terminology
- Data Entry
- Microsoft Office
- Scheduling
- HIPAA compliance
Timeline
Direct Support Professional
Support Solutions
03.2025 - Current
Direct Support Professional
Sevita Healthcare
11.2023 - 02.2025
Cashier/Customer Service
Kentucky Fried Chicken
09.2022 - 11.2023
Caregiver
Senior Solutions
05.2016 - 09.2022
Cashier
McDonald's
A.S. - Health Sciences, Medical Office & Billing Specialist
Ultimate Medical Academy
Coding Specialist Diploma -
West Tennessee Business College