Ebonee Bryant
THOMASVILLE,GA
Summary
Dynamic Patient Accounts Counselor with expertise in HIPAA compliance and medical records oversight at Archbold Medical Group. Proven ability to enhance collection cycles and improve patient engagement through effective communication and time management. Recognized for fostering team collaboration and achieving outstanding results in claims processing and follow-up.
Overview
9
9
years of professional experience
Work History
Patient Accounts Counselor / Self Pay Counselor
Archbold Medical Group
08.2023 - Current
- Responsible for the timely filing and follow-up of all claims for assigned accounts
- Responsible for timely movement of accounts through the collection cycle
- Write reconsideration letters to insurance companies to see if they would pay denied claims
- Call patients to have them update insurance and to verify insurance
- Mail out paper claims
- NextGen, ViaTrack rejections
- Cerner Millennium
- Soarian Financials, Power Chart
- Billing Insurance
- HP-24 patient payments
- Post and allocate payments
- Process deceased patients record
- Deposit checks and cash
- Post credit/ debit card payment
- Process legal request/ bankruptcy
- Refund process
- Employee salary assignments
Sales Associate
Hibbet Sports
10.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to achieve monthly sales targets.
Substitute Teacher
Thomas County Board Of Education
03.2018 - 12.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
Assistant Manager
Payless ShoeSource Inc.
08.2016 - 05.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Associate of Science - Business Management
Colorado Technical University
Colorado Springs, CO06-2018
High School Diploma -
Thomas County Central High
Thomasville, GA05-2004
Skills
- HIPAA
- Office administration
- Medicaid
- Medical records oversight
- Time management
- Team collaboration
- Documentation and reporting
Timeline
Patient Accounts Counselor / Self Pay Counselor
Archbold Medical Group
08.2023 - Current
Sales Associate
Hibbet Sports
10.2022 - Current
Substitute Teacher
Thomas County Board Of Education
03.2018 - 12.2022
Assistant Manager
Payless ShoeSource Inc.
08.2016 - 05.2019
Associate of Science - Business Management
Colorado Technical University
High School Diploma -
Thomas County Central High
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