Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ebonee Cabbagestalk

Columbia,SC

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Well-rounded customer service representative experienced in managing guest check-in and check-out and resolving guest complaints. Outgoing individual committed to maximizing company profits and accommodating guest requests. Proficient in various types of reservation software.

Overview

10
10
years of professional experience

Work History

Guest Advocate

Target
Columbia, SC
12.2013 - 02.2024
  • Counted and balanced cashier drawers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned items and checked pricing on cash register for accuracy.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Helped with purchases and signed customers up for rewards program.
  • Worked closely with front-end staff to assist customers.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Built and maintained productive relationships with employees.
  • Processed refunds for worn, damaged and broken merchandise.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Discounted purchases by scanning and redeeming coupons.
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained work area and kept cash drawer organized.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Answered customer questions and provided store information.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Greeted walk-in and phone guests, determining interests and needs.
  • Resolved customer complaints in a professional manner.

Store Manager

Starbucks
Columbia, SC
02.2020 - 01.2024
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Maintained accurate records of employee performance reviews.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Assessed operational efficiency of the store's departments.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Resolved customer complaints in a timely manner.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Performed regular price checks to ensure competitive pricing.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Organized promotional events to increase product awareness.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Created weekly work schedules for store personnel.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Established customer service standards and monitored staff compliance.
  • Understood and followed oral and written directions.
  • Collaborated with others to discuss new opportunities.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Planned and completed group projects, working smoothly with others.
  • Achieved cost-savings by developing functional solutions to problems.

Education

High School Diploma -

Lakewood High School
Sumter, SC
06-2011

Skills

  • Guest Relations
  • Complaint Handling
  • Customer Service
  • Reservation Management
  • Guest Orientation
  • Inventory Monitoring
  • Cash Handling Experience
  • Computer Skills
  • Flexible Schedule
  • Basic Accounting
  • Detail Oriented
  • Payment Processing
  • Food and Beverage Area Setup
  • Product Sales
  • Issue Resolution

References

References available upon request.

Timeline

Store Manager

Starbucks
02.2020 - 01.2024

Guest Advocate

Target
12.2013 - 02.2024

High School Diploma -

Lakewood High School

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Ebonee Cabbagestalk