Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
References
Timeline
Generic

Ebonee Dawson

Cedar Hill,TX

Summary

Goal driven, multifaceted, and analytical professional with progressive experience in finance and project management; complemented with expertise in financial analysis, budgeting, and forecasting. Adept at identifying and addressing business requirements analyzing complex financial information, formulating strategic recommendations, and delivering positive results in various business functions. Equipped with leadership capabilities in overseeing business operations and developing sound strategies aimed to drive growth, increase efficiency, and ensure bottom-line in adherence to set-forth regulations and standards. Armed with solid interpersonal and communication aptitudes to establish productive rapport and work collaboratively with individuals of diverse backgrounds. I am an articulate communicator. Currently I am enrolled in certification program to obtain PMP certification along with 4 other certifications with a projected end date of July 2024. My objective is to obtain a challenging position that will allow me to use my talents successfully in a productive and positive work environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Volunteer Database Administrative Coordinator

Hope Farm
09.2023 - Current
  • Responsible for all engagement in regards to the management of volunteers
  • Multitask and prioritizing task effectively to ensure the success of any assigned project
  • Strong attention to detail
  • Knowledge of volunteer management best practices
  • Streamline potential volunteers to fit into the right volunteer project
  • Submit background check on each volunteer
  • Provide link for Ministry Safe quiz before qualifying as an acceptable volunteer
  • Provide surveys and tabulate confidence score for each volunteer
  • Order supplies for each potential volunteer project
  • Coordinate with corporation to determine community projects for volunteers
  • Help tabulate volunteer hours into monetary values
  • Manage the database system (Breeze)
  • Add and subtract individuals and ensure addresses are correct
  • Make sure thank you notes are sent out timely to volunteers.

Senior Escrow Closer

Mr. Cooper/Title 365
12.2019 - 03.2023
  • Title professional responsible for perfecting documents and assisting in scheduling closings and reducing error rate to zero, collaborating with customers and major lenders via virtual correspondence to ensure streamlined and effective communication
  • This position exemplifies Project Management skills as you must manage processes from beginning to end to end to ensure successful closings
  • Prepare and submit loan closing packages ensuring compliance with appropriate parties
  • Ensure appropriate liquidity is available to complete the loan transactions and settlement business
  • Complete funding reports and policy rejections so title policies can be issued
  • Apply standard closing concepts, practices, and procedures of the real estate settlement industry
  • Make phone calls and follow-up diligently on required items, system generated
  • Work in fast-paced environment and require minimal supervision
  • Assisted with training techniques and career development plans for fellow employees
  • Communicate with lenders and other parties in a positive, friendly, and appropriate tone
  • Expertise and understanding of concepts needed to balance a real estate transaction
  • Work well with others- great peer relationship skills
  • Professionally manage challenging customers, to diffuse conflict with minimal noise
  • Exemplary organizational skills
  • Manage high volume transactions in a paperless environment.

Reverse Mortgage/ HUD Assignments Associate and Mortgage Default Claims Associate

Mr. Cooper / Champion Mortgage
08.2018 - 12.2019
  • Responsible managing reassignment of loans from mortgage lender back to HUD; and responsible for filing claim on defaulted loan to recuperate money spent while servicing the account via DARTS/HSSN system
  • Gather, compile information/ documents needed for reassignment back to HUD
  • Responsible for reducing compliance findings month after month
  • Assisted with training techniques
  • Collaborated with other departments to ensure cross lateral improvements are achieved
  • Handle default claims that became due and payable
  • Gather and compiled information needed for reimbursement for loan servicing
  • Quality checks provided before loan title transferred to REO.

Customer Relations Specialist

Mr. Cooper / Nationstar
10.2015 - 08.2018
  • Responsible managing complaints and time response to escalated and congressional complaints
  • (Office of the President) Work with legal, compliance and line of business for development of verbiage and enhancement of letters for the department
  • Monitor/track compliance and risk concerns via pipeline report in Vendor Scape Calibrate calls to ensure required quality expectations are being met
  • Write and ensure all policy and procedures are adhered to as required
  • Represented mortgage company on a cross engagement committee to help improve Gallup survey results
  • Assisted with training techniques
  • Collaborated with other departments to ensure cross lateral improvements are achieved.

Senior Relationship Manager

Bank of America
10.2010 - 10.2015
  • Responsible for managing retention related book of business and early resolution area for many different mortgage companies
  • (Project Coordinator) Managed relationship between Fannie Mae and eight different mortgage companies as it relates to retention matters for Loss Mitigation and Collections
  • Responsible for Loss Mitigation production and ensuring targets are hit each month/quarter
  • Monitor/track Loss Mitigation pipeline reports
  • Calibrate calls for both Collections and Loss Mitigation Single Point of Contact (SPOC) to ensure call quality is at expectations and that the right resolution is being found to avoid further default and/or foreclosure
  • Ensure mortgage companies are following policy and procedures as required
  • Establish best practices library and recommended applicable practices to partners in areas where performance is lacking through a light Six Sigma format
  • Conduct review of policy and procedure and evaluated the need for assistance
  • Created Early Resolution environment to assess call quality for all constituents through establishing common expectations in Collections, SPOC environment and in Customer Service
  • Created a training program for Collections and Customer Service and provided training for team members within the department
  • Provide performance monitoring on Fannie Mae and other investor loans to ensure servicing guide adherence
  • Managed relationship for the Mortgage Help Center between Fannie Mae and Bank of America partners including organizing summit meeting and strategizing methods to increase loss mitigation deaccessioning
  • Decisions increased three-fold within 6 months
  • Loan servicing for Customer Service, Insurance, Escrow, Payment Research, Credit Reporting, Payoff, Post Modification, Bankruptcy, and Mortgage Insurance Department
  • Work with legal, compliance and line of business for development of verbiage and enhancement of letters for the Payment Research Back Office department
  • Work with Cash Management dealing with missing or misapplied funds for payments or payoffs
  • Experience in understanding wire transfers, teller reports, general ledgers, checking, savings, and credit card accounts
  • Managed risk for customer accounts and handled all credit reporting issues.

Education

BBA - Finance

Jackson State University
05-2010

High School Diploma -

Duncanville High School
06-2006

Dale Carnegie Training

Skills

  • Project Management
  • Project Coordination
  • Leadership
  • Collections
  • Customer Service
  • Loss Mitigation
  • Call Calibration
  • Collaborative partner
  • Analytical
  • Consultant
  • Peer relationships and Portfolio Management
  • Consultative Audit and Compliance
  • PowerPoint
  • Excel
  • Word
  • Outlook
  • Fiserv
  • Visio
  • DARTS
  • HSSN
  • SIR
  • TRAX
  • Director
  • Passport
  • Daisy default
  • Latitude research program
  • Python
  • Avaya Center view Supervisor (CMS)
  • CIC Interactive intelligence
  • SQL
  • Tableau
  • Visual Basic Application
  • Vendor Scape

Volunteer Experience

  • HOPE Farm Afterschool Care, 2014, Present
  • AWANA, 1993, 2001
  • United Way
  • Meals-on-Wheels
  • YWCA

Certification

· Lean Six Sigma Process Improvement

· Agile Scrum Project Development

· Professional Scrum Master (PSM1)

References

References available upon request.

Timeline

Volunteer Database Administrative Coordinator

Hope Farm
09.2023 - Current

Senior Escrow Closer

Mr. Cooper/Title 365
12.2019 - 03.2023

Reverse Mortgage/ HUD Assignments Associate and Mortgage Default Claims Associate

Mr. Cooper / Champion Mortgage
08.2018 - 12.2019

Customer Relations Specialist

Mr. Cooper / Nationstar
10.2015 - 08.2018

Senior Relationship Manager

Bank of America
10.2010 - 10.2015

BBA - Finance

Jackson State University

High School Diploma -

Duncanville High School

Dale Carnegie Training

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Ebonee Dawson